Multichannel Sales and Customer ServiceLaajuus (5 cr)
Course unit code: LL10011
General information
- Credits
- 5 cr
- Teaching language
- Finnish
- Responsible person
- Hanna Vienonen, Vastuuopettaja
Objective
After the course, you will understand what multichannel sales and customer service mean. You identify different sales and customer service situations and know how to act in them.
Content
Characteristics or different sales channels.
Opportunities of multichannel customer service.
Qualities of a good selesperson and customer service representative.
Further information
The course co-operates with the Business Communication in English and Business Communication courses.