Multichannel Sales and Customer Service (5cr)
Code: LL10011-3008
General information
- Enrollment
- 01.10.2025 - 31.10.2025
- Registration for the implementation has ended.
- Timing
- 16.03.2026 - 17.05.2026
- The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Tradenomikoulutus / Liiketalous (LL)
- Campus
- Wärtsilä Campus Karjalankatu 3
- Teaching languages
- Finnish
- Seats
- 20 - 90
- Degree programmes
- Degree Programme in Business Economics
- Teachers
- Hanna Vienonen
- Teacher in charge
- Hanna Vienonen
- Groups
-
LLAS25BBA, Business Economics, Blended learning, Fall, 2025
- Course
- LL10011
Evaluation scale
H-5
Objective
After the course, you will understand what multichannel sales and customer service mean. You identify different sales and customer service situations and know how to act in them.
Content
Characteristics or different sales channels.
Opportunities of multichannel customer service.
Qualities of a good selesperson and customer service representative.
Location and time
The course starts in week 11 and will be completed by the end of May. The meetings are on Wärtsilä campus or in the Moodle learning environment.
Materials
Recordings on the course topics have been planned and produced for this course in collaboration with industry representatives. Additional materials will be introduced at the start of the course.
Teaching methods
The subject of the course is the basics and channels of sales and customer service.
The teaching methods are lectures near and far and exercises near. In addition, individual and group assignments.
Employer connections
Industry collaboration is implemented through guest speakers, a call blitz, and course assignments.
Student workload
The student's workload is approximately 135 hours.