Multichannel Sales and Customer Service (5 cr)
Code: LL10011-3004
General information
- Enrollment
- 01.10.2023 - 31.10.2023
- Registration for the implementation has ended.
- Timing
- 11.03.2024 - 31.05.2024
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Tradenomikoulutus / Liiketalous (LL)
- Campus
- Wärtsilä Campus Karjalankatu 3
- Teaching languages
- Finnish
- Seats
- 20 - 90
- Degree programmes
- Degree Programme in Business Economics
- Teachers
- Hanna Vienonen
- Teacher in charge
- Hanna Vienonen
- Groups
-
LLAS23BBA, Business Economics, Blended learning, Fall, 2023
- Course
- LL10011
Evaluation scale
H-5
Objective
After the course, you will understand what multichannel sales and customer service mean. You identify different sales and customer service situations and know how to act in them.
Content
Characteristics or different sales channels.
Opportunities of multichannel customer service.
Qualities of a good selesperson and customer service representative.
Location and time
The course starts in week 11 and will be completed by the end of May. The meetings are on campus or in the Moodle learning environment.
Materials
For this course, podcasts have been planned and implemented on the subjects of the course with representatives of working life. In addition, there is other material that is presented at the beginning of the course.
Teaching methods
The subject of the course is the basics and channels of sales and customer service.
The teaching methods are lectures near and far and exercises near. In addition, individual and group assignments.
Student workload
The student's workload is approximately 135 hours.