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Multichannel Sales and Customer Service (5 cr)

Code: LL10011-3006

General information


Enrollment
01.10.2024 - 31.10.2024
Registration for the implementation has ended.
Timing
17.03.2025 - 11.05.2025
Implementation has ended.
Number of ECTS credits allocated
5 cr
Local portion
5 cr
Mode of delivery
Contact learning
Unit
Tradenomikoulutus / Liiketalous (LL)
Campus
Wärtsilä Campus Karjalankatu 3
Teaching languages
Finnish
Seats
20 - 90
Degree programmes
Degree Programme in Business Economics
Teachers
Hanna Vienonen
Teacher in charge
Hanna Vienonen
Groups
LLAS24
BBA, Business Economics, Blended learning, Fall, 2024
Course
LL10011

Evaluation scale

H-5

Objective

After the course, you will understand what multichannel sales and customer service mean. You identify different sales and customer service situations and know how to act in them.

Content

Characteristics or different sales channels.
Opportunities of multichannel customer service.
Qualities of a good selesperson and customer service representative.

Location and time

The course starts in week 11 and will be completed by the end of May. The meetings are on campus or in the Moodle learning environment.

Materials

For this course, podcasts have been planned and implemented on the subjects of the course with representatives of working life. In addition, there is other material that is presented at the beginning of the course.

Teaching methods

The subject of the course is the basics and channels of sales and customer service.
The teaching methods are lectures near and far and exercises near. In addition, individual and group assignments.

Student workload

The student's workload is approximately 135 hours.

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