Age Friendly BusinessLaajuus (5 cr)
Code: YY10001
Credits
5 op
Teaching language
- Finnish
Responsible person
- Tarja Laatikainen
- Tuula Kukkonen
Objective
After completing the course:
- You will know the criteria of an age-friendly company.
- You will be able to applies the criteria of an age.friendly company in developing their own business or workplace.
- You will recognizes the needs of older customers as the basis of the development of the company.
- You will understands the importance of customer experience for developing the age-friendliness of their own company or workplace
- You will understand the string points of service desing.
Content
Age-friendly business expertise is the key to success! It improves customer satisfaction and loyalty, and sets your company apart from competitors. Additionally, an age-friendly company demonstrates social responsibility and shows that the company cares about the well-being of the community and leverages the purchasing power of older customers. So, learn the basics of an age-friendly business, choose age-friendliness, and promote the success of your company!
During the course, you will familiarize yourself with elderly people as a customer group and age-friendliness. You will also delve into the criteria for an age-friendly company and consider the importance of customer experience in developing your company or workplace. In the final assignment of the course, you will focus on developing an age-friendly company
The topics of the course are
- Age friendliness
- Criteria for an age friendly company
- Applying the criteria of an age.friendly company to age-friendly development of your own business or workplace
- The importance of customer experience for the development of service design
- You will specifies an process on the development of your own business or workplace using the criteria of an age-friendly company
Enrollment
01.04.2025 - 25.05.2025
Timing
02.06.2025 - 31.07.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
1 - 60
Degree programmes
- Degree Programme in Active Ageing, Development and Management
Teachers
- Tarja Laatikainen
Teacher in charge
Tarja Laatikainen
Scheduling groups
- Avoin AMK ja Ripa (Size: 20. Open UAS: 20.)
- Tutkinto-opiskelijat (Size: 0. Open UAS: 0.)
Groups
-
KAKK25KEKarelia, Open UAS, All, Summer, 2025
-
YVV24_25
Small groups
- Open UAS Students and RIPA
- Degree students
Objective
After completing the course:
- You will know the criteria of an age-friendly company.
- You will be able to applies the criteria of an age.friendly company in developing their own business or workplace.
- You will recognizes the needs of older customers as the basis of the development of the company.
- You will understands the importance of customer experience for developing the age-friendliness of their own company or workplace
- You will understand the string points of service desing.
Content
Age-friendly business expertise is the key to success! It improves customer satisfaction and loyalty, and sets your company apart from competitors. Additionally, an age-friendly company demonstrates social responsibility and shows that the company cares about the well-being of the community and leverages the purchasing power of older customers. So, learn the basics of an age-friendly business, choose age-friendliness, and promote the success of your company!
During the course, you will familiarize yourself with elderly people as a customer group and age-friendliness. You will also delve into the criteria for an age-friendly company and consider the importance of customer experience in developing your company or workplace. In the final assignment of the course, you will focus on developing an age-friendly company
The topics of the course are
- Age friendliness
- Criteria for an age friendly company
- Applying the criteria of an age.friendly company to age-friendly development of your own business or workplace
- The importance of customer experience for the development of service design
- You will specifies an process on the development of your own business or workplace using the criteria of an age-friendly company
Evaluation scale
Approved/Rejected
Enrollment
01.10.2024 - 06.04.2025
Timing
03.02.2025 - 16.05.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
5 - 30
Degree programmes
- Open University of Applied Sciences Studies
- Degree Programme in Active Ageing, Development and Management
Teachers
- Tarja Laatikainen
Teacher in charge
Tarja Laatikainen
Scheduling groups
- Avoin AMK ja RIPA (Size: 10. Open UAS: 10.)
- Tutkinto-opiskelijat (Size: 0. Open UAS: 0.)
Groups
-
KAKK25Karelia, Open UAS, All, Spring, 2025
-
YVV24_25
Small groups
- Open UAS students and RIPA
- Degree students
Objective
After completing the course:
- You will know the criteria of an age-friendly company.
- You will be able to applies the criteria of an age.friendly company in developing their own business or workplace.
- You will recognizes the needs of older customers as the basis of the development of the company.
- You will understands the importance of customer experience for developing the age-friendliness of their own company or workplace
- You will understand the string points of service desing.
Content
Age-friendly business expertise is the key to success! It improves customer satisfaction and loyalty, and sets your company apart from competitors. Additionally, an age-friendly company demonstrates social responsibility and shows that the company cares about the well-being of the community and leverages the purchasing power of older customers. So, learn the basics of an age-friendly business, choose age-friendliness, and promote the success of your company!
During the course, you will familiarize yourself with elderly people as a customer group and age-friendliness. You will also delve into the criteria for an age-friendly company and consider the importance of customer experience in developing your company or workplace. In the final assignment of the course, you will focus on developing an age-friendly company
The topics of the course are
- Age friendliness
- Criteria for an age friendly company
- Applying the criteria of an age.friendly company to age-friendly development of your own business or workplace
- The importance of customer experience for the development of service design
- You will specifies an process on the development of your own business or workplace using the criteria of an age-friendly company
Evaluation scale
Approved/Rejected
Enrollment
11.03.2024 - 31.05.2024
Timing
03.06.2024 - 31.07.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Open UAS
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
1 - 100
Degree programmes
- Degree Programme in Active Ageing, Development and Management
Teachers
- Sini Puustinen
- Noora Silvennoinen
Teacher in charge
Noora Silvennoinen
Groups
-
KAKK24KEKarelia, Open UAS, All, Summer, 2024
Objective
After completing the course:
- You will know the criteria of an age-friendly company.
- You will be able to applies the criteria of an age.friendly company in developing their own business or workplace.
- You will recognizes the needs of older customers as the basis of the development of the company.
- You will understands the importance of customer experience for developing the age-friendliness of their own company or workplace
- You will understand the string points of service desing.
Content
Age-friendly business expertise is the key to success! It improves customer satisfaction and loyalty, and sets your company apart from competitors. Additionally, an age-friendly company demonstrates social responsibility and shows that the company cares about the well-being of the community and leverages the purchasing power of older customers. So, learn the basics of an age-friendly business, choose age-friendliness, and promote the success of your company!
During the course, you will familiarize yourself with elderly people as a customer group and age-friendliness. You will also delve into the criteria for an age-friendly company and consider the importance of customer experience in developing your company or workplace. In the final assignment of the course, you will focus on developing an age-friendly company
The topics of the course are
- Age friendliness
- Criteria for an age friendly company
- Applying the criteria of an age.friendly company to age-friendly development of your own business or workplace
- The importance of customer experience for the development of service design
- You will specifies an process on the development of your own business or workplace using the criteria of an age-friendly company
Evaluation scale
Approved/Rejected
Enrollment
01.10.2023 - 07.04.2024
Timing
01.02.2024 - 17.05.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Open UAS
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
10 - 40
Degree programmes
- Open University of Applied Sciences Studies
- Degree Programme in Active Ageing, Development and Management
Teachers
- Noora Silvennoinen
Teacher in charge
Noora Silvennoinen
Scheduling groups
- Avoimen opiskelijat (Size: 10. Open UAS: 10.)
- Tutkinto-opiskelijat (Size: 0. Open UAS: 0.)
Groups
-
KAKK24Karelia, Open UAS, All, Spring, 2024
-
YVV23_24
Small groups
- Open UAS students
- Degree students
Objective
After completing the course:
- You will know the criteria of an age-friendly company.
- You will be able to applies the criteria of an age.friendly company in developing their own business or workplace.
- You will recognizes the needs of older customers as the basis of the development of the company.
- You will understands the importance of customer experience for developing the age-friendliness of their own company or workplace
- You will understand the string points of service desing.
Content
Age-friendly business expertise is the key to success! It improves customer satisfaction and loyalty, and sets your company apart from competitors. Additionally, an age-friendly company demonstrates social responsibility and shows that the company cares about the well-being of the community and leverages the purchasing power of older customers. So, learn the basics of an age-friendly business, choose age-friendliness, and promote the success of your company!
During the course, you will familiarize yourself with elderly people as a customer group and age-friendliness. You will also delve into the criteria for an age-friendly company and consider the importance of customer experience in developing your company or workplace. In the final assignment of the course, you will focus on developing an age-friendly company
The topics of the course are
- Age friendliness
- Criteria for an age friendly company
- Applying the criteria of an age.friendly company to age-friendly development of your own business or workplace
- The importance of customer experience for the development of service design
- You will specifies an process on the development of your own business or workplace using the criteria of an age-friendly company
Evaluation scale
Approved/Rejected
Enrollment
01.04.2023 - 12.11.2023
Timing
18.09.2023 - 08.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Open UAS
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
1 - 40
Degree programmes
- Open University of Applied Sciences Studies
- Degree Programme in Active Ageing, Development and Management
Teachers
- Noora Silvennoinen
Teacher in charge
Noora Silvennoinen
Scheduling groups
- Avoimen opiskelijat (Size: 10. Open UAS: 10.)
- Tutkinto-opiskelijat (Size: 0. Open UAS: 0.)
Groups
-
KAKS23Karelia, Open UAS, All, Fall, 2023
-
YVV23_24
Small groups
- Open UAS students
- Degree students
Objective
After completing the course:
- You will know the criteria of an age-friendly company.
- You will be able to applies the criteria of an age.friendly company in developing their own business or workplace.
- You will recognizes the needs of older customers as the basis of the development of the company.
- You will understands the importance of customer experience for developing the age-friendliness of their own company or workplace
- You will understand the string points of service desing.
Content
Age-friendly business expertise is the key to success! It improves customer satisfaction and loyalty, and sets your company apart from competitors. Additionally, an age-friendly company demonstrates social responsibility and shows that the company cares about the well-being of the community and leverages the purchasing power of older customers. So, learn the basics of an age-friendly business, choose age-friendliness, and promote the success of your company!
During the course, you will familiarize yourself with elderly people as a customer group and age-friendliness. You will also delve into the criteria for an age-friendly company and consider the importance of customer experience in developing your company or workplace. In the final assignment of the course, you will focus on developing an age-friendly company
The topics of the course are
- Age friendliness
- Criteria for an age friendly company
- Applying the criteria of an age.friendly company to age-friendly development of your own business or workplace
- The importance of customer experience for the development of service design
- You will specifies an process on the development of your own business or workplace using the criteria of an age-friendly company
Evaluation scale
Approved/Rejected
Enrollment
13.03.2023 - 14.05.2023
Timing
01.06.2023 - 31.07.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Open UAS
Teaching languages
- Finnish
Seats
0 - 50
Degree programmes
- Degree Programme in Active Ageing, Development and Management
Teachers
- Noora Silvennoinen
Groups
-
KAKK23KEKarelia, Open UAS, All, Summer, 2023
Objective
After completing the course:
- You will know the criteria of an age-friendly company.
- You will be able to applies the criteria of an age.friendly company in developing their own business or workplace.
- You will recognizes the needs of older customers as the basis of the development of the company.
- You will understands the importance of customer experience for developing the age-friendliness of their own company or workplace
- You will understand the string points of service desing.
Content
Age-friendly business expertise is the key to success! It improves customer satisfaction and loyalty, and sets your company apart from competitors. Additionally, an age-friendly company demonstrates social responsibility and shows that the company cares about the well-being of the community and leverages the purchasing power of older customers. So, learn the basics of an age-friendly business, choose age-friendliness, and promote the success of your company!
During the course, you will familiarize yourself with elderly people as a customer group and age-friendliness. You will also delve into the criteria for an age-friendly company and consider the importance of customer experience in developing your company or workplace. In the final assignment of the course, you will focus on developing an age-friendly company
The topics of the course are
- Age friendliness
- Criteria for an age friendly company
- Applying the criteria of an age.friendly company to age-friendly development of your own business or workplace
- The importance of customer experience for the development of service design
- You will specifies an process on the development of your own business or workplace using the criteria of an age-friendly company
Evaluation scale
Approved/Rejected
Enrollment
01.10.2022 - 08.05.2023
Timing
16.01.2023 - 22.05.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
5 op
Mode of delivery
Distance learning
Unit
Open UAS
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
10 - 30
Degree programmes
- Degree Programme in Active Ageing, Development and Management
Teachers
- Noora Silvennoinen
Teacher in charge
Tuula Kukkonen
Scheduling groups
- Avoimen opiskelijat (Size: 10. Open UAS: 10.)
Groups
-
KAKK23Karelia, Open UAS, All, Spring, 2023
Small groups
- Open UAS students
Objective
After completing the course:
- You will know the criteria of an age-friendly company.
- You will be able to applies the criteria of an age.friendly company in developing their own business or workplace.
- You will recognizes the needs of older customers as the basis of the development of the company.
- You will understands the importance of customer experience for developing the age-friendliness of their own company or workplace
- You will understand the string points of service desing.
Content
Age-friendly business expertise is the key to success! It improves customer satisfaction and loyalty, and sets your company apart from competitors. Additionally, an age-friendly company demonstrates social responsibility and shows that the company cares about the well-being of the community and leverages the purchasing power of older customers. So, learn the basics of an age-friendly business, choose age-friendliness, and promote the success of your company!
During the course, you will familiarize yourself with elderly people as a customer group and age-friendliness. You will also delve into the criteria for an age-friendly company and consider the importance of customer experience in developing your company or workplace. In the final assignment of the course, you will focus on developing an age-friendly company
The topics of the course are
- Age friendliness
- Criteria for an age friendly company
- Applying the criteria of an age.friendly company to age-friendly development of your own business or workplace
- The importance of customer experience for the development of service design
- You will specifies an process on the development of your own business or workplace using the criteria of an age-friendly company
Evaluation scale
Approved/Rejected