Sales SkillsLaajuus (4 cr)
Code: LL10046
Credits
4 op
Teaching language
- Finnish
Responsible person
- Lotta Lilja
Objective
After the course, you will understand the importance of customer-oriented sales in b-to-c and b-to-b business. You understand what is required of a good sales person. You recognize the steps in the sales process and know how to lead it.
Content
Customer-oriented sales work. Stages of the sales process and sales management.
Personal sales work, sales conversation structure and sales speech practice.
Enrollment
01.04.2024 - 30.04.2024
Timing
26.08.2024 - 11.10.2024
Number of ECTS credits allocated
4 op
Mode of delivery
Contact teaching
Campus
Wärtsilä Campus Karjalankatu 3
Teaching languages
- Finnish
Seats
40 - 90
Degree programmes
- Degree Programme in Business Economics
Teachers
- Lotta Lilja
Teacher in charge
Lotta Lilja
Groups
-
TOP24_25Other Complimentary Studies Group Semester 2024-2025
-
LLNS22BBA, Business Economics, Full-time studies, Fall, 2022
Objective
After the course, you will understand the importance of customer-oriented sales in b-to-c and b-to-b business. You understand what is required of a good sales person. You recognize the steps in the sales process and know how to lead it.
Content
Customer-oriented sales work. Stages of the sales process and sales management.
Personal sales work, sales conversation structure and sales speech practice.
Evaluation scale
H-5