Multichannel Sales and Customer Service (5 cr)
Code: LL10011-3001
General information
- Enrollment
- 01.10.2022 - 31.10.2022
- Registration for the implementation has ended.
- Timing
- 13.03.2023 - 28.05.2023
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Tradenomikoulutus / Liiketalous (LL)
- Campus
- Wärtsilä Campus Karjalankatu 3
- Teaching languages
- Finnish
- Seats
- 20 - 90
- Degree programmes
- Degree Programme in Business Economics
- Teachers
- Lotta Lilja
- Hanna Vienonen
- Teacher in charge
- Lotta Lilja
- Groups
-
LLNS22BBA, Business Economics, Full-time studies, Fall, 2022
- Course
- LL10011
Evaluation scale
H-5
Objective
After the course, you will understand what multichannel sales and customer service mean. You identify different sales and customer service situations and know how to act in them.
Content
Characteristics or different sales channels.
Opportunities of multichannel customer service.
Qualities of a good selesperson and customer service representative.
Location and time
Face-to-face meetings at Karelia University of Applied Sciences' Wärtsilä campus and remote meetings on the Collaboration platform of the Moodle environment in accordance with the work schedule.
Materials
Material to be shared or explained during the study period.
Teaching methods
The student understands the key factors of multichannel, especially in relation to sales and customer service. The student understands what multichannel sales and customer service means in practice.
The course includes face-to-face and distance learning, individual and group assignments.
The student's competence is verified through assignments and an exam.
Student workload
The student's workload is approximately 135 hours.