Sales Skills | Study Guide, Karelia

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Sales Skills (4 cr)

Code: LL10046-3002

General information

Enrollment

01.10.2024 - 31.10.2024

Timing

10.03.2025 - 30.04.2025

Number of ECTS credits allocated

4 op

Mode of delivery

Contact teaching

Campus

Wärtsilä Campus Karjalankatu 3

Teaching languages

Finnish

Seats

40 - 90

Degree programmes

Degree Programme in Business Economics

Teachers

Lotta Lilja

Teacher in charge

Lotta Lilja

Groups

LLNS23
BBA, Business Economics, Full-time studies, Fall, 2023

Objective

After the course, you will understand the importance of customer-oriented sales in b-to-c and b-to-b business. You understand what is required of a good sales person. You recognize the steps in the sales process and know how to lead it.

Content

Customer-oriented sales work. Stages of the sales process and sales management.
Personal sales work, sales conversation structure and sales speech practice.

Evaluation scale

H-5