Study Guide

Objective

Student is able to describe the tasks in ICT services.
Student knows the key consepts, standards, and references in ICT services.
Student is able to work in different ICT service positions.
Student can describe ICT Service processes and considering their life cycle analysis (ITIL).
Student knows the essential legislation conserning ICT.

Content

ICT services: aims, tasks, consepts, standards.
ICT process management and development.
Life cycle analysis (ITIL)
ICT legislation

Materials

Study material in Moodle.

Teaching methods

Weekly lessons are held online and recorded. Participation in them is desirable, but not mandatory.
Each lesson is accompanied by a learning task, a "weekly exercise".
Learning journal

Student workload

Weekly lessons 30 h
Learning assignments 30 h
Writing a learning diary 30 h
Independent study 40 h

Evaluation scale

H-5

Assessment methods and criteria

The assessment is based on the learning diary (50%) and weekly exercises (50%).

Assessment criteria, fail (0)

In a failed learning diary, the student has not connected the different phenomena of the subject area to each other into a coherent whole. Learning contents have been mechanically repeated from one theme to another. The description of one's own learning is only a list of time use or it is not described at all.

Assessment criteria, satisfactory (1-2)

In a satisfactory learning diary, the student has written about his learning in a list-like and superficial way. Key phenomena have been highlighted in the subject area, but it remains unclear as a whole. The text is strongly referential.

Assessment criteria, good (3-4)

In a good learning diary, the student has evaluated his learning objectively and clearly. The diary shows a good familiarity with the subject area. Key phenomena have been introduced and connected to each other relatively comprehensively. In some places, questions, reflections and observations have been presented in the diary, but these do not fully adhere to the concepts and research results of the subject area.

Assessment criteria, excellent (5)

In an excellent learning diary, the student has written individually and thoughtfully about his learning process. The most central phenomena and sub-areas of the subject area have been consistently and clearly mapped, and the connections between them have been actively evaluated. Own choices, insights, connections, observations and questions have been presented and justified to the reader.