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IT Organization & ManagementLaajuus (5 cr)

Course unit code: LTD7026

General information


Credits
5 cr
Teaching language
Finnish
Responsible person
Jyri Roihuvuo, Vastuuopettaja

Objective

Student is able to describe the tasks in ICT services.
Student knows the key consepts, standards, and references in ICT services.
Student is able to work in different ICT service positions.
Student can describe ICT Service processes and considering their life cycle analysis (ITIL).
Student knows the essential legislation conserning ICT.

Content

ICT services: aims, tasks, consepts, standards.
ICT process management and development.
Life cycle analysis (ITIL)
ICT legislation

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