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Sales SkillsLaajuus (4 cr)

Course unit code: LL10046

General information


Credits
4 cr
Teaching language
Finnish
Responsible person
Lotta Lilja, Vastuuopettaja

Objective

After the course, you will understand the importance of customer-oriented sales in b-to-c and b-to-b business. You understand what is required of a good sales person. You recognize the steps in the sales process and know how to lead it.

Content

Customer-oriented sales work. Stages of the sales process and sales management.
Personal sales work, sales conversation structure and sales speech practice.

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