Sales SkillsLaajuus (4 cr)
Course unit code: LL10046
General information
- Credits
- 4 cr
- Teaching language
- Finnish
- Responsible person
- Lotta Lilja, Vastuuopettaja
Objective
After the course, you will understand the importance of customer-oriented sales in b-to-c and b-to-b business. You understand what is required of a good sales person. You recognize the steps in the sales process and know how to lead it.
Content
Customer-oriented sales work. Stages of the sales process and sales management.
Personal sales work, sales conversation structure and sales speech practice.