Study Guide

- can anticipate changes in the operative environment and estimate
their impact on the strategic planning of the organisation.
- is able to make purposeful strategic choices for the organisation.
- is able to set strategic organisational objectives and to determine
supportive measures together with personnel and management.

- is able to plan, realise and develop the operations of the
organisation.
- understands the importance of leadership and supervision for the
organisation and can develop them according to the
organisational objectives.
- is able to support and motivate the personnel in demanding
change situations.
- is able to reflect on his/her own actions and make changes when
necessary.

- understands the importance of business competence for the
organisation and its management.
- is able to recognise and anticipate needs regarding business
competence development.
- is able to choose appropriate tools for business development.
- is able to act like an entrepreneur.

- is able to recognise the developmental needs of an organisation
and choose appropriate development measures.
- is able to manage, plan and implement organisational
development projects.
- knows versatile developmental methods and is able to apply them
in his/her own work.

- is able to assume responsibility for his/her community and the
consequences of its actions.
- is able to apply the code of professional ethics of his/her field as
an expert and developer of professional practice.
- is able to make decisions and take into account various individual
and collective perspectives.
- is able to promote and implement equality principles at work.
- is able to promote the principles of sustainable development and
social responsibility.
- is able to lead and manage a business with a social impact based
on ethical principles.

- is able to produce new information and renew working methods
by innovatively combining knowledge from various fields.
- is able to manage projects.
- is able to manage research, development and innovation projects
and use different research and development methods.
- is able to develop a customer-oriented, sustainable and profitable
business.

- is able to communicate internationally in professional and
development assignments.
- is able to operate in various international environments.
- is able to anticipate the opportunities and effects of
internationalisation at work.

- is able to assess and develop one’s competences and learning
methods.
- is able to retrieve, process and analyse information critically.
- can assume responsibility for team learning and knowledge
sharing.

- is able to function as a member of a work community and
contribute to its well-being.
- is able to function in various communication and interaction
situations at work.
- is able to use information and communication technology in the
tasks of one’s field.
- is able to create business contacts and to work in professional
networks.
- is able to make decisions in new and unforeseeable situations.
- is able to manage and supervise work and to work independently
in expert positions.
- has entrepreneurial skills and abilities.

- is able to lead and work as a supervisor in the service business
- is able to productise services
- is able to manage in different service cultures