e-Services in Client Work of Health Care and Social Welfare WorkLaajuus (5 cr)
Code: SH10074
Credits
5 op
Teaching language
- Finnish
Responsible person
- Helena Ikonen
Objective
After completing the studies, the student understands the factors influencing the introduction of electronic services and is able to promote the introduction of electronic services as a multi-professional collaboration.
- you are able to assess the customer's needs and the need and suitability of the customer's electronic services for different customers / customer groups based on it
- you are able to guide, motivate and coach the customer / customer groups to use electronic services effectively and to utilize them in the promotion and care of their own well-being and functional capacity
- you know how to introduce electronic services to customers in your own substance industry
- you are able to apply the principles of client work / care / rehabilitation work in the implementation of electronic services
Content
- factors related to the deployment of electronic services and the deployment process and its promotion
- suitability of electronic services for different customers and customer groups
- utilization and application of electronic services in customer work and customer work processes
- support for the use of electronic services and patient safety, as well as ensuring data protection and security
- service control in electronic transactions
- multi-channel customer guidance and coaching
- application of a motivational interview method to online guidance
Enrollment
01.10.2023 - 18.02.2024
Timing
26.02.2024 - 26.05.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
20 - 200
Degree programmes
- Open University of Applied Sciences Studies
- Degree Programme in Nursing
- Degree Programme in Public Health Nursing
Teachers
- Helena Ikonen
Teacher in charge
Helena Ikonen
Scheduling groups
- Avoimen opiskelijat (Size: 100. Open UAS: 100.)
- Tutkinto-opiskelijat (Size: 0. Open UAS: 0.)
Groups
-
TOP23_24Other Complimentary Studies Group Semester 2023-2024
-
KAKK24Karelia, Open UAS, All, Spring, 2024
Small groups
- Open UAS students
- Degree students
Objective
After completing the studies, the student understands the factors influencing the introduction of electronic services and is able to promote the introduction of electronic services as a multi-professional collaboration.
- you are able to assess the customer's needs and the need and suitability of the customer's electronic services for different customers / customer groups based on it
- you are able to guide, motivate and coach the customer / customer groups to use electronic services effectively and to utilize them in the promotion and care of their own well-being and functional capacity
- you know how to introduce electronic services to customers in your own substance industry
- you are able to apply the principles of client work / care / rehabilitation work in the implementation of electronic services
Content
- factors related to the deployment of electronic services and the deployment process and its promotion
- suitability of electronic services for different customers and customer groups
- utilization and application of electronic services in customer work and customer work processes
- support for the use of electronic services and patient safety, as well as ensuring data protection and security
- service control in electronic transactions
- multi-channel customer guidance and coaching
- application of a motivational interview method to online guidance
Evaluation scale
Approved/Rejected
Enrollment
01.04.2023 - 17.09.2023
Timing
02.10.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
20 - 200
Degree programmes
- Open University of Applied Sciences Studies
- Degree Programme in Nursing
- Degree Programme in Public Health Nursing
Teachers
- Helena Ikonen
Teacher in charge
Helena Ikonen
Scheduling groups
- Avoimen opiskelijat (Size: 100. Open UAS: 100.)
- Tutkinto-opiskelijat (Size: 0. Open UAS: 0.)
Groups
-
TOP23_24Other Complimentary Studies Group Semester 2023-2024
-
KAKS23Karelia, Open UAS, All, Fall, 2023
Small groups
- Open UAS students
- Degree students
Objective
After completing the studies, the student understands the factors influencing the introduction of electronic services and is able to promote the introduction of electronic services as a multi-professional collaboration.
- you are able to assess the customer's needs and the need and suitability of the customer's electronic services for different customers / customer groups based on it
- you are able to guide, motivate and coach the customer / customer groups to use electronic services effectively and to utilize them in the promotion and care of their own well-being and functional capacity
- you know how to introduce electronic services to customers in your own substance industry
- you are able to apply the principles of client work / care / rehabilitation work in the implementation of electronic services
Content
- factors related to the deployment of electronic services and the deployment process and its promotion
- suitability of electronic services for different customers and customer groups
- utilization and application of electronic services in customer work and customer work processes
- support for the use of electronic services and patient safety, as well as ensuring data protection and security
- service control in electronic transactions
- multi-channel customer guidance and coaching
- application of a motivational interview method to online guidance
Evaluation scale
Approved/Rejected