Social Contacts and Customer ServiceLaajuus (3 cr)
Code: LUT6015
Credits
3 op
Teaching language
- English
Responsible person
- Liisa Sandvall
Objective
You are able to operate in the tourism industry. You acknowledge the importance of language skills as being part of your professionalism. You are able to talk about your education, studies, and profession. You are able to write a CV, job application, email and other working life messages, and to communicate in verbal situations related to customer service.
Content
Polytechnic studies, working environment and job tasks, CV, job application; communication skills: emails, customer service (hotel, resturant, tourist office, travel agency), meetings and negotiations, hosting, professional vocabulary, travel trends.
Enrollment
01.10.2021 - 31.10.2021
Timing
10.01.2022 - 31.03.2022
Number of ECTS credits allocated
3 op
Mode of delivery
Contact teaching
Campus
Wärtsilä Campus Karjalankatu 3
Teaching languages
- English
Seats
20 - 60
Degree programmes
- Degree Programme in Tourism and Hospitality Management
Teachers
- Liisa Sandvall
Teacher in charge
Liisa Sandvall
Groups
-
PRNS21Hospitality Management (BA), Tourism and Catering, Full-time Studies, Fall, 2021
Objective
You are able to operate in the tourism industry. You acknowledge the importance of language skills as being part of your professionalism. You are able to talk about your education, studies, and profession. You are able to write a CV, job application, email and other working life messages, and to communicate in verbal situations related to customer service.
Content
Polytechnic studies, working environment and job tasks, CV, job application; communication skills: emails, customer service (hotel, resturant, tourist office, travel agency), meetings and negotiations, hosting, professional vocabulary, travel trends.
Evaluation scale
H-5