Social Contacts and Customer Service (3 cr)
Code: PR10015-3001
General information
- Enrollment
- 01.10.2022 - 31.10.2022
- Registration for the implementation has ended.
- Timing
- 01.01.2023 - 28.05.2023
- Implementation has ended.
- Number of ECTS credits allocated
- 3 cr
- Local portion
- 3 cr
- Mode of delivery
- Contact learning
- Unit
- Kielten ja viestinnän opetus (KVO)
- Campus
- Wärtsilä Campus Karjalankatu 3
- Teaching languages
- English
- Seats
- 20 - 60
- Teachers
- Liisa Sandvall
- Teacher in charge
- Liisa Sandvall
- Groups
-
PRAS22Hospitality Management (BA), Tourism and Catering, blended learning, Fall, 2022
- Course
- PR10015
Evaluation scale
H-5
Objective
The student is able to operate in the tourism industry and acknowledge the importance of language skills as being part of professional skills. The student is able to talk about one's education, studies, and profession, write a CV, job application, email and other working life messages, and to communicate in verbal situations related to customer service.
Content
Talkin about studies, working environment and job tasks, CV, job application; communication skills: email, telephone and customer service situations (hotel, restaurant, tourist office, travel agency),hosting, professional vocabulary, current travel trends.
Location and time
Spring term 2023, multimodal learning. Distance lesson in Moodle Collaborate and contact lessons on Wärtsilä campus.
Materials
Material compiled by the teacher in Moodle learning space.
Teaching methods
The student is able to operate in a tourism environment. They understand that language skills are an essential part of their professional competence. The student can communicate orally and in writing in key customer situations in the tourism sector and negotiate politely and appropriately in work situations. The student will strengthen his/her vocabulary in his/her field of work. They will be able to act in oral job search situations and to prepare written job application documents in English.
The student understands the importance of communication register and the difference between informal and formal style, takes the listener into account and is able to communicate appropriately, both orally and in writing. He/she can prepare and present oral presentations. They will understand the principles of writing short reports in English and the basic principles of customer communication.
They will also be able to search for information and interpret texts in their field and work-related messages, use grammar tools, know reading strategies and use tools such as dictionaries and proofreading. Understand the differences in formality (stylistics) and register in English.
The course provides practice in professional English communication at level B2 (CEFR), which is tested before the start of the course. If your level is low, please take the English Referesher refresher course.
Student workload
1 credit = 27 hours of student's work. 3 cr = 81 hours of student work.