Study Guide

Objective

You are able to communicate orally and in writing in working life situations, for example in negotiations and meetings. You know how to manage documents related to meetings and negotiations. You can use the language needed in telephoning and in customer service. You are aware of cultural differences in working life situations. You are able to use environment related literature to increase your professional knowledge.

Content

small talk situations, telephoning, negotiation skills, meeting practices, environmental vocabulary: renewable energies, water protection and use, sustainable development, reporting, Swedish culture

Location and time

At Wärtsilä Campus

Materials

Material compiled by the teacher in Moodle platform.

Teaching methods

You are able to communicate orally and in writing in working life situations, for example in negotiations and meetings. You manage documents related to meetings and negotiations. You can the language needed in telephoning and in customer service. You are aware of cultural differences in working life situations. You are able to use environment related literature to increase your professional knowledge.

Evaluation scale

H-5

Assessment methods and criteria

Assessment scale 0- 5, Grade 5 = excellent, 3 = good, 1 = pass, 0 =fail