Multichannel Sales and Customer Service (5 cr)
Code: LL10011-3003
General information
- Enrollment
- 01.10.2023 - 31.10.2023
- Registration for the implementation has ended.
- Timing
- 26.02.2024 - 19.05.2024
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Tradenomikoulutus / Liiketalous (LL)
- Campus
- Wärtsilä Campus Karjalankatu 3
- Teaching languages
- Finnish
- Seats
- 20 - 90
- Degree programmes
- Degree Programme in Business Economics
- Teachers
- Hanna Vienonen
- Teacher in charge
- Hanna Vienonen
- Groups
-
LLNS23BBA, Business Economics, Full-time studies, Fall, 2023
- Course
- LL10011
Evaluation scale
H-5
Objective
After the course, you will understand what multichannel sales and customer service mean. You identify different sales and customer service situations and know how to act in them.
Content
Characteristics or different sales channels.
Opportunities of multichannel customer service.
Qualities of a good selesperson and customer service representative.
Location and time
The course starts in week 41 and will be completed by the end of May.
Lectures and exercises are carried out on campus in close meetings.
Materials
For the course, podcasts related to sales, customer service and multi-channels have been planned and implemented with representatives of working life.
In addition, the course's Moodle learning platform has other material related to the topics.
Teaching methods
The course covers the basics and channels of sales and customer services.
Joint lectures and group-specific exercises form a versatile whole.
Assignments are done individually and in groups, and there is also an exam/summary group assignment
Student workload
The student's workload is approximately 135 hours.