The Customer as an Active Participant in Social and Health Services II (2 cr)
Code: STP6011-3008
General information
Enrollment
01.10.2021 - 31.10.2021
Timing
10.01.2022 - 29.05.2022
Number of ECTS credits allocated
2 op
Mode of delivery
Contact teaching
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
1 - 30
Degree programmes
- Degree Programme in Social Services
Teachers
- Antti Raekorpi
- Anne Airaksinen
Teacher in charge
Antti Raekorpi
Groups
-
KASK21From Childcarer to Bachelor of Social Services in Early Childhood Education
Objective
After completing this course, the student will be able to:
• Know the starting points of service guidance and be able to apply them in social and health care customer work.
• Recognize and understand the operating methods of multi-actor and multi-professional work in customer work.
• Recognize their professional role in multi-professional work.
• Become familiar with the customer's life situation and role as an active actor in their own services in various operating environments.
• Be able to evaluate the functionality, timeliness, availability, and usability of services from the customer's perspective.
Content
Key content of the course:
• Service guidance as multi-professional customer work
• Multi-channel services in service guidance and assessing their suitability for different customer groups
• Functionality, timeliness, and availability of services
• Utilizing national information sources to develop service guidance
Evaluation scale
H-5