Social Contacts and Customer Service (3 cr)
Code: PR10015-3003
General information
Enrollment
01.04.2025 - 30.04.2025
Timing
04.09.2025 - 19.12.2025
Number of ECTS credits allocated
3 op
Mode of delivery
Contact teaching
Campus
Wärtsilä Campus Karjalankatu 3
Teaching languages
- Finnish
- English
Seats
20 - 60
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Hanna Ronkainen
Teacher in charge
Liisa Sandvall
Groups
-
PRAS24Hospitality Management (BA), Tourism and Catering, blended learning, Fall, 2024
Objective
The student is able to operate in the tourism industry and acknowledge the importance of language skills as being part of professional skills. The student is able to talk about one's education, studies, and profession, write a CV, job application, email and other working life messages, and to communicate in verbal situations related to customer service.
Content
Talkin about studies, working environment and job tasks, CV, job application; communication skills: email, telephone and customer service situations (hotel, restaurant, tourist office, travel agency),hosting, professional vocabulary, current travel trends.
Teaching methods
Talking about studies, working environment and job tasks, CV, job application; communication skills: email, telephone and customer service situations (hotel, restaurant, tourist office, travel agency),hosting, professional vocabulary, current travel trends.
Evaluation scale
H-5