Social Contacts and Customer Service (3 cr)
Code: PR10015-3003
General information
- Enrollment
- 01.04.2025 - 30.04.2025
- Registration for the implementation has ended.
- Timing
- 04.09.2025 - 19.12.2025
- The implementation has not yet started.
- Number of ECTS credits allocated
- 3 cr
- Local portion
- 3 cr
- Mode of delivery
- Contact learning
- Unit
- Kielten ja viestinnän opetus (KVO)
- Campus
- Wärtsilä Campus Karjalankatu 3
- Teaching languages
- Finnish
- English
- Seats
- 20 - 60
- Degree programmes
- Degree Programme in Tourism and Service Business
- Teachers
- Hanna Ronkainen
- Teacher in charge
- Liisa Sandvall
- Groups
-
PRAS24Hospitality Management (BA), Tourism and Catering, blended learning, Fall, 2024
- Course
- PR10015
Evaluation scale
H-5
Objective
The student is able to operate in the tourism industry and acknowledge the importance of language skills as being part of professional skills. The student is able to talk about one's education, studies, and profession, write a CV, job application, email and other working life messages, and to communicate in verbal situations related to customer service.
Content
Talkin about studies, working environment and job tasks, CV, job application; communication skills: email, telephone and customer service situations (hotel, restaurant, tourist office, travel agency),hosting, professional vocabulary, current travel trends.
Teaching methods
Talking about studies, working environment and job tasks, CV, job application; communication skills: email, telephone and customer service situations (hotel, restaurant, tourist office, travel agency),hosting, professional vocabulary, current travel trends.