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Social Contacts and Customer Service (3 cr)

Code: PR10015-3003

General information


Enrollment
01.04.2025 - 30.04.2025
Registration for the implementation has ended.
Timing
04.09.2025 - 19.12.2025
The implementation has not yet started.
Number of ECTS credits allocated
3 cr
Local portion
3 cr
Mode of delivery
Contact learning
Unit
Kielten ja viestinnän opetus (KVO)
Campus
Wärtsilä Campus Karjalankatu 3
Teaching languages
Finnish
English
Seats
20 - 60
Degree programmes
Degree Programme in Tourism and Service Business
Teachers
Hanna Ronkainen
Teacher in charge
Liisa Sandvall
Groups
PRAS24
Hospitality Management (BA), Tourism and Catering, blended learning, Fall, 2024
Course
PR10015

Evaluation scale

H-5

Objective

The student is able to operate in the tourism industry and acknowledge the importance of language skills as being part of professional skills. The student is able to talk about one's education, studies, and profession, write a CV, job application, email and other working life messages, and to communicate in verbal situations related to customer service.

Content

Talkin about studies, working environment and job tasks, CV, job application; communication skills: email, telephone and customer service situations (hotel, restaurant, tourist office, travel agency),hosting, professional vocabulary, current travel trends.

Teaching methods

Talking about studies, working environment and job tasks, CV, job application; communication skills: email, telephone and customer service situations (hotel, restaurant, tourist office, travel agency),hosting, professional vocabulary, current travel trends.

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