Experience Design (5 cr)
Code: LUT6033-3002
General information
Enrollment
01.10.2023 - 31.10.2023
Timing
18.03.2024 - 10.05.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Restonomikoulutus (PR)
Campus
Wärtsilä Campus Karjalankatu 3
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Tourism and Hospitality Management
Teachers
- Tuija Kainulainen
Teacher in charge
Tarja Kupiainen
Groups
-
PRNS21Hospitality Management (BA), Tourism and Catering, Full-time Studies, Fall, 2021
Objective
The student
- uses innovative and user centred methods to design services and to compose customer-oriented service paths with touchpoints planned in detail
- understands the significance of an individual's or group's values, motives, expectations, needs, desires, knowledge, skills, experiences, and perceptions in tourism productization processes
Content
Service Design principles and methods. User centred planning and innovation processes. Productization of experiences.
Evaluation scale
H-5