Design Thinking and Service DesignLaajuus (5 op)
Tunnus: LB10040
Laajuus
5 op
Osaamistavoitteet
You learn how to apply customer centric approach in business modeling by using service design and design thinking methods in developing user friendly solutions and value chains. You will use service design tools and methods to design a development plan for a product or a service for the chosen customer segment to improve user experience.
Sisältö
- Describing and analysing a value chain from the user perspective
- Analysing and improving solutions and services with service design thinking tools and methods
- Implementing a development plan with design thinking toolkit
Ilmoittautumisaika
01.04.2024 - 30.04.2024
Ajoitus
16.09.2024 - 22.11.2024
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
International Business (BB)
Toimipiste
Wärtsilä-kampus Karjalankatu 3 (WÄR)
Opetuskielet
- Englanti
Paikat
20 - 50
Koulutus
- Degree Programme in International Business
Opettaja
- IB Virtuaali
Vastuuopettaja
Varpumaria Jeskanen
Ryhmät
-
LBNS22Tradenomi (BBA), International Business, syksy, 2022
Tavoitteet
You learn how to apply customer centric approach in business modeling by using service design and design thinking methods in developing user friendly solutions and value chains. You will use service design tools and methods to design a development plan for a product or a service for the chosen customer segment to improve user experience.
Sisältö
- Describing and analysing a value chain from the user perspective
- Analysing and improving solutions and services with service design thinking tools and methods
- Implementing a development plan with design thinking toolkit
Opetusmenetelmät
You learn how to apply customer centric approach in business modeling by using service design and design thinking methods in developing user friendly solutions and value chains. You will use service design tools and methods to design a development plan for a product or a service for the chosen customer segment to improve user experience.
You need to have completed the course Customer Insight and Customer Experience or equivalent before taking this course.
Arviointiasteikko
H-5