Social Contacts and Customer ServiceLaajuus (3 cr)

Objective

The student is able to operate in the tourism industry and acknowledge the importance of language skills as being part of professional skills. The student is able to talk about one's education, studies, and profession, write a CV, job application, email and other working life messages, and to communicate in verbal situations related to customer service.

Content

Talkin about studies, working environment and job tasks, CV, job application; communication skills: email, telephone and customer service situations (hotel, restaurant, tourist office, travel agency),hosting, professional vocabulary, current travel trends.