Design Thinking and Service DesignLaajuus (5 cr)
Course unit code: LB10040
General information
- Credits
- 5 cr
- Teaching language
- English
- Responsible person
- Janita Ylitalo, Vastuuopettaja
Objective
You learn how to apply customer centric approach in business modeling by using service design and design thinking methods in developing user friendly solutions and value chains. You will use service design tools and methods to design a development plan for a product or a service for the chosen customer segment to improve user experience.
Content
- Describing and analysing a value chain from the user perspective
- Analysing and improving solutions and services with service design thinking tools and methods
- Implementing a development plan with design thinking toolkit