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e-Services in Client Work of Health Care and Social Welfare WorkLaajuus (5 cr)

Code: STP7006

Credits

5 op

Teaching language

  • Finnish

Responsible person

  • Helena Ikonen

Objective

After completing the studies, the student understands the factors influencing the introduction of electronic services and is able to promote the introduction of electronic services as a multi-professional collaboration.
- you are able to assess the customer's needs and the need and suitability of the customer's electronic services for different customers / customer groups based on it
- you are able to guide, motivate and coach the customer / customer groups to use electronic services effectively and to utilize them in the promotion and care of their own well-being and functional capacity
- you know how to introduce electronic services to customers in your own substance industry
- you are able to apply the principles of client work / care / rehabilitation work in the implementation of electronic services

Content

-factors related to the deployment of electronic services and the deployment process and its promotion
- suitability of electronic services for different customers and customer groups
- utilization and application of electronic services in customer work and customer work processes
- support for the use of electronic services and patient safety, as well as ensuring data protection and security
- service control in electronic transactions
- multi-channel customer guidance and coaching
- application of a motivational interview method to online guidance

Enrollment

01.10.2022 - 05.03.2023

Timing

20.03.2023 - 31.05.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Scheduling groups
  • Pienryhmä (schedulingGroup) 1 (Size: 100. Open UAS: 100.)
  • Pienryhmä (schedulingGroup) 2 (Size: 10. Open UAS: 0.)
Groups
  • KAKK23
    Karelia, Open UAS, All, Spring, 2023
  • TOP22_23
    Other Complimentary Studies Group Semester 2022-2023
Small groups
  • Pienryhmä (schedulingGroup) 1
  • Pienryhmä (schedulingGroup) 2

Objective

After completing the studies, the student understands the factors influencing the introduction of electronic services and is able to promote the introduction of electronic services as a multi-professional collaboration.
- you are able to assess the customer's needs and the need and suitability of the customer's electronic services for different customers / customer groups based on it
- you are able to guide, motivate and coach the customer / customer groups to use electronic services effectively and to utilize them in the promotion and care of their own well-being and functional capacity
- you know how to introduce electronic services to customers in your own substance industry
- you are able to apply the principles of client work / care / rehabilitation work in the implementation of electronic services

Content

-factors related to the deployment of electronic services and the deployment process and its promotion
- suitability of electronic services for different customers and customer groups
- utilization and application of electronic services in customer work and customer work processes
- support for the use of electronic services and patient safety, as well as ensuring data protection and security
- service control in electronic transactions
- multi-channel customer guidance and coaching
- application of a motivational interview method to online guidance

Evaluation scale

Approved/Rejected

Enrollment

01.04.2022 - 30.04.2022

Timing

17.10.2022 - 31.12.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

1 - 20

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Groups
  • TOP22_23
    Other Complimentary Studies Group Semester 2022-2023

Objective

After completing the studies, the student understands the factors influencing the introduction of electronic services and is able to promote the introduction of electronic services as a multi-professional collaboration.
- you are able to assess the customer's needs and the need and suitability of the customer's electronic services for different customers / customer groups based on it
- you are able to guide, motivate and coach the customer / customer groups to use electronic services effectively and to utilize them in the promotion and care of their own well-being and functional capacity
- you know how to introduce electronic services to customers in your own substance industry
- you are able to apply the principles of client work / care / rehabilitation work in the implementation of electronic services

Content

-factors related to the deployment of electronic services and the deployment process and its promotion
- suitability of electronic services for different customers and customer groups
- utilization and application of electronic services in customer work and customer work processes
- support for the use of electronic services and patient safety, as well as ensuring data protection and security
- service control in electronic transactions
- multi-channel customer guidance and coaching
- application of a motivational interview method to online guidance

Evaluation scale

Approved/Rejected

Enrollment

01.10.2021 - 31.01.2022

Timing

07.02.2022 - 31.05.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

RDI portion

3 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

15 - 40

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Satu Kinnunen
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Groups
  • TOP21_22
    Other Complimentary Studies Group Semester 2021-2022

Objective

After completing the studies, the student understands the factors influencing the introduction of electronic services and is able to promote the introduction of electronic services as a multi-professional collaboration.
- you are able to assess the customer's needs and the need and suitability of the customer's electronic services for different customers / customer groups based on it
- you are able to guide, motivate and coach the customer / customer groups to use electronic services effectively and to utilize them in the promotion and care of their own well-being and functional capacity
- you know how to introduce electronic services to customers in your own substance industry
- you are able to apply the principles of client work / care / rehabilitation work in the implementation of electronic services

Content

-factors related to the deployment of electronic services and the deployment process and its promotion
- suitability of electronic services for different customers and customer groups
- utilization and application of electronic services in customer work and customer work processes
- support for the use of electronic services and patient safety, as well as ensuring data protection and security
- service control in electronic transactions
- multi-channel customer guidance and coaching
- application of a motivational interview method to online guidance

Evaluation scale

Approved/Rejected