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The Client as an Active Agent in Social and Health Care 1Laajuus (3 cr)

Code: SY10003

Credits

3 op

Teaching language

  • Finnish

Responsible person

  • Helena Ikonen

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Enrollment

01.01.2025 - 31.01.2025

Timing

10.03.2025 - 01.06.2025

Number of ECTS credits allocated

3 op

Mode of delivery

Contact teaching

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

25 - 70

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Tiia Turunen
  • Sanna Ahponen-Käyhkö
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Scheduling groups
  • Moniammatillinen ryhmä 1 (Size: 2. Open UAS: 0.)
  • Moniammatillinen ryhmä 2 (Size: 2. Open UAS: 0.)
Groups
  • SSNK25
    Bachelor of Social Services, Full-time Studies, Spring, 2025
  • STNK25
    Public Health Nurse, Full-time Studies, Spring, 2025
Small groups
  • Excercise Team 1
  • Excercise Team 2

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

01.10.2024 - 31.01.2025

Timing

03.02.2025 - 16.05.2025

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

5 - 30

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Tiia Turunen
Teacher in charge

Helena Ikonen

Scheduling groups
  • Pienryhmä (schedulingGroup) 1 (Size: 30. Open UAS: 30.)
Groups
  • KAKK25
    Karelia, Open UAS, All, Spring, 2025
Small groups
  • Pienryhmä (schedulingGroup) 1

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

01.01.2025 - 31.01.2025

Timing

07.01.2025 - 01.06.2025

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Unit

Fysioterapeuttikoulutus (SF)

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

40 - 150

Degree programmes
  • Degree Programme in Nursing
  • Degree Programme in Applied Gerontology
  • Degree Programme in Social Services
  • Degree Programme in Physiotherapy
Teachers
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Groups
  • SHAK25
    Bachelor of Health Care, Nursing, Full-time Studies, Blended Learning, 2025
  • SSAK25
    Bachelor of Social Services, Blended learning, Spring, 2025
  • SFAK25
    Physiotherapist, Blended Learning, Spring, 2025
  • SGAK25
    Degree Programme in Applied Gerontology, Blended Learning, Spring, 2025

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

01.04.2024 - 30.04.2024

Timing

23.09.2024 - 06.12.2024

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

5 - 30

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Scheduling groups
  • Pienryhmä (schedulingGroup) 1 (Size: 30. Open UAS: 30.)
Groups
  • KAKS24
    Karelia, Open UAS, All, Fall, 2024
Small groups
  • Pienryhmä (schedulingGroup) 1

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

15.08.2024 - 30.09.2024

Timing

20.09.2024 - 10.12.2024

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

40 - 120

Degree programmes
  • Degree Programme in Nursing
  • Degree Programme in Social Services
  • Degree Programme in Occupational Theraphy
Teachers
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Groups
  • SHAS24
    Bachelor of Health Care, Nursing, Blended Learning, Fall, 2024
  • SSAS24
    Bachelor of Social Services, Blended learning, Fall, 2024
  • SKAS24
    Bachelor of Health Care, Occupational Therapy, Blended Learning, Fall, 2024

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

15.08.2024 - 30.09.2024

Timing

17.09.2024 - 20.12.2024

Number of ECTS credits allocated

3 op

Mode of delivery

Contact teaching

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

10 - 150

Degree programmes
  • Degree Programme in Nursing
  • Degree Programme in Social Services
  • Degree Programme in Physiotherapy
Teachers
  • Jenni Massinen
  • Sanna Ahponen-Käyhkö
  • Helena Ikonen
  • Anu Pukki
Teacher in charge

Helena Ikonen

Scheduling groups
  • Moniammatillinen ryhmä 1 (Size: 4. Open UAS: 0.)
  • Moniammatillinen ryhmä 2 (Size: 4. Open UAS: 0.)
  • Moniammatillinen ryhmä 3 (Size: 4. Open UAS: 0.)
  • Moniammatillinen ryhmä 4 (Size: 4. Open UAS: 0.)
Groups
  • SFNS24
    Physiotherapist, Full-time Studies, Fall, 2024
  • SSNS24
    Bachelor of Social Services, Full-time Studies, Fall, 2024
  • SHNS24
    Bachelor of Health Care, Nursing, Full-time studies, fall, 2024
Small groups
  • Moniammatillinen ryhmä 1
  • Moniammatillinen ryhmä 2
  • Moniammatillinen ryhmä 3
  • Moniammatillinen ryhmä 4

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

01.04.2024 - 30.04.2024

Timing

03.06.2024 - 31.07.2024

Number of ECTS credits allocated

3 op

Mode of delivery

Contact teaching

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Groups
  • KAKK24KE
    Karelia, Open UAS, All, Summer, 2024
  • SHFS24
    Bachelor of Health Care, Nursing, Blended Learning, Fall, 2024, Fast Track

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

01.01.2024 - 22.03.2024

Timing

18.03.2024 - 26.05.2024

Number of ECTS credits allocated

3 op

Mode of delivery

Contact teaching

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

20 - 120

Degree programmes
  • Degree Programme in Nursing
  • Degree Programme in Social Services
  • Degree Programme in Public Health Nursing
Teachers
  • Liisa Ryhänen
  • Helena Ikonen
  • Irmeli Stenberg-Louko
Teacher in charge

Helena Ikonen

Scheduling groups
  • Moniammatillinen ryhmä 1 (Size: 3. Open UAS: 0.)
  • Moniammatillinen ryhmä 2 (Size: 3. Open UAS: 0.)
  • Moniammatillinen ryhmä 3 (Size: 3. Open UAS: 0.)
Groups
  • SSNK24
    Bachelor of Social Services, Full-time Studies, Spring, 2024
  • SHNK24
    Bachelor of Health Care, Nursing, Full-time Studies, Spring, 2024
  • STNK24
    Public Health Nurse, Full-time Studies, Spring, 2024
Small groups
  • Moniammatillinen ryhmä 1
  • Moniammatillinen ryhmä 2
  • Moniammatillinen ryhmä 3

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

01.01.2024 - 31.01.2024

Timing

19.02.2024 - 26.05.2024

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

20 - 150

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Groups
  • SSAK24
    Bachelor of Social Services, Blended learning, Spring, 2024
  • SGAK24
    Degree Programme in Applied Gerontology, Blended Learning, Spring, 2024
  • SFAK24
    Physiotherapist, Blended Learning, Spring, 2024
  • SHAK24
    Bachelor of Health Care, Nursing, Full-time Studies, Blended Learning, 2024

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

01.10.2023 - 31.10.2023

Timing

01.02.2024 - 26.05.2024

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Degree programmes
  • Degree Programme in Nursing
  • Degree Programme in Social Services
  • Degree Programme in Public Health Nursing
  • Degree Programme in Physiotherapy
  • Degree Programme in Occupational Theraphy
Teachers
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Scheduling groups
  • Pienryhmä (schedulingGroup) 1 (Size: 10. Open UAS: 10.)
Groups
  • KAKK24
    Karelia, Open UAS, All, Spring, 2024
Small groups
  • Pienryhmä (schedulingGroup) 1

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

15.08.2023 - 30.09.2023

Timing

26.09.2023 - 15.12.2023

Number of ECTS credits allocated

3 op

Mode of delivery

Contact teaching

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

40 - 120

Degree programmes
  • Degree Programme in Nursing
  • Degree Programme in Social Services
  • Degree Programme in Occupational Theraphy
Teachers
  • Liisa Ryhänen
  • Sanna Tiainen
  • Mirka Nisula
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Scheduling groups
  • Pienryhmä (schedulingGroup) 1 (Size: 30. Open UAS: 30.)
Groups
  • SHAS23
    Bachelor of Health Care, Nursing, Blended Learning, Fall, 2023
  • SSAS23
    Bachelor of Social Services, Blended learning, Fall, 2023
  • SKAS23
    Bachelor of Health Care, Occupational Therapy, Blended Learning, Fall, 2023
Small groups
  • Pienryhmä (schedulingGroup) 1

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

01.04.2023 - 15.04.2023

Timing

01.09.2023 - 15.12.2023

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

1 - 30

Degree programmes
  • Open University of Applied Sciences Studies
  • Degree Programme in Nursing
  • Degree Programme in Social Services
  • Degree Programme in Public Health Nursing
  • Degree Programme in Physiotherapy
  • Degree Programme in Occupational Theraphy
Teachers
  • Liisa Ryhänen
Teacher in charge

Liisa Ryhänen

Scheduling groups
  • Pienryhmä (schedulingGroup) 1 (Size: 30. Open UAS: 30.)
Groups
  • KAKS23
    Karelia, Open UAS, All, Fall, 2023
Small groups
  • Pienryhmä (schedulingGroup) 1

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

H-5

Enrollment

15.08.2023 - 30.09.2023

Timing

28.08.2023 - 21.12.2023

Number of ECTS credits allocated

3 op

Virtual portion

1 op

Mode of delivery

67 % Contact teaching, 33 % Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

20 - 150

Degree programmes
  • Degree Programme in Nursing
  • Degree Programme in Social Services
  • Degree Programme in Public Health Nursing
  • Degree Programme in Physiotherapy
Teachers
  • Liisa Ryhänen
  • Terhi Hagman
  • Juha Jalovaara
  • Helena Ikonen
  • Irmeli Stenberg-Louko
Teacher in charge

Helena Ikonen

Scheduling groups
  • Moniammatillinen ryhmä 1 (Size: 0. Open UAS: 0.)
  • Moniammatillinen ryhmä 2 (Size: 0. Open UAS: 0.)
  • Moniammatillinen ryhmä 3 (Size: 0. Open UAS: 0.)
  • Moniammatillinen ryhmä 4 (Size: 0. Open UAS: 0.)
  • Moniammatillinen ryhmä 5 (Size: 0. Open UAS: 0.)
Groups
  • SHNS23
    Bachelor of Health Care, Nursing, Full-time studies, Fall, 2023
  • SFNS23
    Physiotherapist, Full-time Studies, Fall, 2023
  • SSNS23
    Bachelor of Social Services, Full-time Studies, Fall, 2023
  • STNS23
    Public Health Nurse, Full-time Studies, Fall, 2023
Small groups
  • Moniammatillinen ryhmä 1
  • Moniammatillinen ryhmä 2
  • Moniammatillinen ryhmä 3
  • Moniammatillinen ryhmä 4
  • Moniammatillinen ryhmä 5

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

01.10.2022 - 31.01.2023

Timing

13.03.2023 - 28.05.2023

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Unit

Fysioterapeuttikoulutus (SF)

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

20 - 200

Degree programmes
  • Degree Programme in Nursing
  • Degree Programme in Applied Gerontology
  • Degree Programme in Social Services
  • Degree Programme in Public Health Nursing
  • Degree Programme in Physiotherapy
Teachers
  • Jatta Papunen
  • Liisa Ryhänen
  • Mirka Nisula
  • Helena Ikonen
  • Anu Ihanus
Teacher in charge

Helena Ikonen

Scheduling groups
  • SHAK23 (Size: 1. Open UAS: 0.)
  • SSAK23 (Size: 1. Open UAS: 0.)
  • SGAK23 (Size: 1. Open UAS: 0.)
  • SFAK23 (Size: 1. Open UAS: 0.)
Groups
  • SHAK23
    Bachelor of Health Care, Nursing, Blended Learning, Spring, 2023
  • SSAK23
    Bachelor of Social Services, Blended learning, Spring, 2023
  • SGAK23
    Degree Programme in Applied Gerontology, Blended Learning, Spring, 2023
  • SFAK23
    Physiotherapist, Blended Learning, Spring, 2023
Small groups
  • SHAK23
  • SSAK23
  • SGAK23
  • SFAK23

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

01.10.2022 - 31.01.2023

Timing

13.03.2023 - 28.05.2023

Number of ECTS credits allocated

3 op

Virtual portion

1 op

Mode of delivery

67 % Contact teaching, 33 % Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

20 - 80

Degree programmes
  • Degree Programme in Nursing
  • Degree Programme in Social Services
Teachers
  • Liisa Ryhänen
  • Mirka Nisula
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Scheduling groups
  • Moniammatillinen ryhmä 1 (Size: 0. Open UAS: 0.)
  • Moniammatillinen ryhmä 2 (Size: 1. Open UAS: 0.)
Groups
  • SSNK23
    Bachelor of Social Services, Full-time Studies, Spring, 2023
  • SHNK23
    Bachelor of Health Care, Nursing, Full-time Studies, Spring, 2023
Small groups
  • Moniammatillinen ryhmä 1
  • Moniammatillinen ryhmä 2

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

01.10.2022 - 30.09.2023

Timing

01.02.2023 - 09.06.2023

Number of ECTS credits allocated

3 op

Virtual portion

2 op

Mode of delivery

34 % Contact teaching, 66 % Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Groups
  • SHFS23
    Bachelor of Health Care, Nursing, Blended Learning, Fall, 2023, Fast Track
  • KAKK23
    Karelia, Open UAS, All, Spring, 2023

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

01.04.2022 - 30.04.2022

Timing

07.11.2022 - 15.01.2023

Number of ECTS credits allocated

3 op

Mode of delivery

Contact teaching

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

10 - 50

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Antti Raekorpi
  • Anne Airaksinen
Teacher in charge

Anne Airaksinen

Groups
  • KASK22LA
    From Childcarer to Bachelor of Social Services in Early Childhood Education

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

H-5

Enrollment

15.08.2022 - 30.09.2022

Timing

29.08.2022 - 31.12.2022

Number of ECTS credits allocated

3 op

Mode of delivery

Contact teaching

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

20 - 300

Degree programmes
  • Degree Programme in Nursing
  • Degree Programme in Social Services
  • Degree Programme in Public Health Nursing
  • Degree Programme in Physiotherapy
Teachers
  • Jatta Papunen
  • Minna Turunen
  • Liisa Ryhänen
  • Terhi Hagman
  • Mirka Nisula
  • Helena Ikonen
  • Tarja Ruokonen
Teacher in charge

Helena Ikonen

Scheduling groups
  • Moniammatillinen ryhmä 1 (Size: 1. Open UAS: 0.)
  • Moniammatillinen ryhmä 2 (Size: 1. Open UAS: 0.)
  • Moniammatillinen ryhmä 3 (Size: 1. Open UAS: 0.)
  • Moniammatillinen ryhmä 4 (Size: 1. Open UAS: 0.)
  • Moniammatillinen ryhmä 5 (Size: 1. Open UAS: 0.)
Groups
  • SFNS22
    Physiotherapist, Full-time Studies, Fall, 2022
  • SHNS22
    Bachelor of Health Care, Nursing, Full-time studies, fall, 2022
  • STNS22
    Public Health Nurse, Full-time Studies, Fall, 2022
  • SSNS22
    Bachelor of Social Services, Full-time Studies, Fall, 2022
Small groups
  • Moniammatillinen ryhmä 1
  • Moniammatillinen ryhmä 2
  • Moniammatillinen ryhmä 3
  • Moniammatillinen ryhmä 4
  • Moniammatillinen ryhmä 5

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

15.08.2022 - 30.09.2022

Timing

29.08.2022 - 31.12.2022

Number of ECTS credits allocated

3 op

Virtual portion

2 op

Mode of delivery

34 % Contact teaching, 66 % Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

20 - 120

Degree programmes
  • Degree Programme in Nursing
  • Degree Programme in Applied Gerontology
  • Degree Programme in Social Services
Teachers
  • Mirka Nisula
  • Helena Ikonen
  • Anu Ihanus
Teacher in charge

Helena Ikonen

Groups
  • SGAS22
    Degree Programme in Applied Gerontology, Blended Learning, Fall, 2022
  • SHAS22
    Bachelor of Health Care, Nursing, Blended Learning, Fall, 2022
  • SSAS22
    Bachelor of Social Services, Blended learning, Fall, 2022

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

Enrollment

01.10.2021 - 31.01.2022

Timing

03.01.2022 - 31.05.2022

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Unit

Fysioterapeuttikoulutus (SF)

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

15 - 50

Degree programmes
  • Degree Programme in Physiotherapy
Teachers
  • Anne-Maarit Remes
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Scheduling groups
  • Moniammatilllinen ryhmä 1 (Size: 1. Open UAS: 0.)
  • Moniammatillinen ryhmä 2 (Size: 1. Open UAS: 0.)
Groups
  • SGAK22
    Degree Programme in Applied Gerontology, Blended Learning, Spring, 2022
  • SFAK22
    Physiotherapist, Blended Learning, Spring, 2022
Small groups
  • Pienryhmä 1
  • Pienryhmä 2

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected