Study Guide

Objective

You know the basics of process thinking and the strategy of organizations and operations at the level of business processes.
You are able to identify the differences, advantages and challenges of a function-centric and process-based organization.
You are able to identify, model and evaluate the operational processes typical of organizations.
You are able to model business processes and knows the most common ways of describing processes.
You are able to use case tool (eg Microsoft Visio) to model business processes.
You know the basics of measuring and evaluating processes both in theory and in practice.
You perform a process analysis of the processes of an organization.
You become acquainted with the relationship between business processes and organizational IT solutions and the typical challenges and areas for development.
You understand the importance of automation in the development of business processes.
You are able to use case tool to automate business processes

Content

Process thinking, process identification, process modeling
Process modeling levels and standards / notations (flowcharts, BPMN, descriptive, executable)
Process measurement, evaluation and improvement, PDCA / DMAIC cycle, continuous improvement
Process automation (BPEL, RPA), intelligent automation, tools