Design Thinking and Service DesignLaajuus (5 op)
Opintojakson tunnus: LB10040
Opintojakson perustiedot
- Laajuus
- 5 op
- Opetuskieli
- englanti
- Vastuuhenkilö
- Janita Ylitalo, Vastuuopettaja
Osaamistavoitteet
You learn how to apply customer centric approach in business modeling by using service design and design thinking methods in developing user friendly solutions and value chains. You will use service design tools and methods to design a development plan for a product or a service for the chosen customer segment to improve user experience.
Sisältö
- Describing and analysing a value chain from the user perspective
- Analysing and improving solutions and services with service design thinking tools and methods
- Implementing a development plan with design thinking toolkit