Social Contacts and Customer Service (3 cr)
Code: LUT6015-3002
General information
- Enrollment
- 01.10.2021 - 31.10.2021
- Registration for the implementation has ended.
- Timing
- 10.01.2022 - 31.03.2022
- Implementation has ended.
- Number of ECTS credits allocated
- 3 cr
- Local portion
- 3 cr
- Mode of delivery
- Contact learning
- Unit
- Kielten ja viestinnän opetus (KVO)
- Campus
- Wärtsilä Campus Karjalankatu 3
- Teaching languages
- English
- Seats
- 20 - 60
- Teachers
- Liisa Sandvall
- Teacher in charge
- Liisa Sandvall
- Groups
-
PRNS21Hospitality Management (BA), Tourism and Catering, Full-time Studies, Fall, 2021
- Course
- LUT6015
Evaluation scale
H-5
Objective
You are able to operate in the tourism industry. You acknowledge the importance of language skills as being part of your professionalism. You are able to talk about your education, studies, and profession. You are able to write a CV, job application, email and other working life messages, and to communicate in verbal situations related to customer service.
Content
Polytechnic studies, working environment and job tasks, CV, job application; communication skills: emails, customer service (hotel, resturant, tourist office, travel agency), meetings and negotiations, hosting, professional vocabulary, travel trends.