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Social Contacts and Customer Service (3 cr)

Code: LUT6015-3002

General information


Enrollment
01.10.2021 - 31.10.2021
Registration for the implementation has ended.
Timing
10.01.2022 - 31.03.2022
Implementation has ended.
Number of ECTS credits allocated
3 cr
Local portion
3 cr
Mode of delivery
Contact learning
Unit
Kielten ja viestinnän opetus (KVO)
Campus
Wärtsilä Campus Karjalankatu 3
Teaching languages
English
Seats
20 - 60
Teachers
Liisa Sandvall
Teacher in charge
Liisa Sandvall
Groups
PRNS21
Hospitality Management (BA), Tourism and Catering, Full-time Studies, Fall, 2021
Course
LUT6015

Evaluation scale

H-5

Objective

You are able to operate in the tourism industry. You acknowledge the importance of language skills as being part of your professionalism. You are able to talk about your education, studies, and profession. You are able to write a CV, job application, email and other working life messages, and to communicate in verbal situations related to customer service.

Content

Polytechnic studies, working environment and job tasks, CV, job application; communication skills: emails, customer service (hotel, resturant, tourist office, travel agency), meetings and negotiations, hosting, professional vocabulary, travel trends.

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