Interaction and Communication in the Work of the Supervisor (3 cr)

Evaluation scale

Approved/Rejected

Objective

The aim of the course is to help you understand the importance of good communication and effective interaction in successful leadership. You will learn about the factors influencing a leader’s communication and interaction from both the employee’s and the work community’s perspectives. You will learn how a leader can make their team succeed and become enthusiastic about their work. You will also learn to identify your own strengths and areas for improvement in your communication and interaction skills.”

Content

Themes covered in the course:
- Encounters at the workplace: What is a superior who communicates well? How should a supervisor act and behave in different interaction situations?
- Appreciation and trust in the work community: appreciative leadership, promotion of cooperation, fairness
- A good feedback culture as a success factor for the work community
- The supervisor solves challenging situations in the work community

Materials

Oppimistehtävien lähdekirjallisuusvinkkejä:
-Isotalus, Pekka ja Rajalahti, Hanna 2017. Vuorovaikutus johtajan työssä.
-Kuusela, Sari 2013. Esimiehen vuorovaikutustaidot.
-Roth, Pia-Christina & Saarenpää, Jari 2020. Sudenpentujen käsikirja esimiehille - Vuorovaikutustaidot ja sosiaaliset tunteet työelämässä.
-Ahonen, Risto & Lohtaja-Ahonen, Sirke 2011. Palaute kuuluu kaikille.
-Kupias, P. Peltola, R. & Saloranta, P. 2011. Onnistu palautteessa.
-Järvinen, Pekka 2014. Esimies ongelmatilanteissa.

Teaching methods

The goal of the course is to understand the importance of good communication and effective interaction in successful leadership and management work. In the course, you will get information about the factors affecting the supervisor's interaction and communication, both from the perspective of the employee and the work community. In the course, you will get information about how a manager can make his team succeed and get excited about their work.

Themes covered in the course:
- Encounters at the workplace: communication and interaction skills of the supervisor
- Leader and effective interaction in the work community
- A leader and a good feedback culture in the work community
- Supervisor and challenging situations in the work community

The course includes digital learning materials and independent study, as well as writing four essay-type texts. The course is suitable for e.g. students who aim for front-line and management positions in the future or for e.g. those doing front-line work to help develop their own skills.

Further information

Opintojakson Moodle-ympäristö avautuu 15.5. tutustumista varten. Osallistujille lähetetään kurssiavain sähköpostitse samana päivänä. Opintojakso suoritetaan itsenäisesti annettujen ohjeiden mukaan.