Airport Operations and Management (5 cr)

Evaluation scale

H-5

Objective

During this course the student will learn how the airport companies work and how they make business in the aviation industry. The contents will focus on the operational environment and the ecosystem of Airport Business, the business logic and strategic questions in Airport Business, the sales processes, revenue management and the customer relationships in Airport Business, the capacity and slot management at Airports, the Airport regulation, safety and security, the Airport operations and processes, the megatrends (like sustainability and digitalization) and how they affect the industry, the Airport design needs now and in the future.

Methods of completion

The contents is divided into eight topic areas. In addition to the lectures there will be also other material like studies, articles or videos. The assessment is done via an essay and an exam. When the implementation type of the course is contact, online or blended it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25%, your grade will be lowered by one. If you are absent more than 50%, the course is failed.

Methods of completion

Airports (along with the Airlines) are the giant players and stakeholders in the Aviation Industry. The course will guide you to the Airport business and strategies. You will learn how the airports work and what kind of role they play in the Aviation Industry.

Content

Operational environment and the ecosystem of Airport Business. Business logic and strategic questions in Airport Business. Sales processes, revenue management and the customer relationships in Airport Business. Capacity and slot management at Airports. Airport regulation, safety and security. Airport operations and processes. Megatrends (like sustainability and digitalization) and how they affect the industry. Airport design needs now and in the future.

Qualifications

Sustainable Aviation Environment