Professional Competence for Customer Contacts in Social Services (5 cr)
Code: C-02473-AV00CI21-3002
General information
- Enrollment
- 01.01.2025 - 04.02.2025
- Registration for the implementation has ended.
- Timing
- 01.01.2025 - 31.12.2025
- Implementation is running.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Blended learning
- Institution
- Kajaani University of Applied Sciences, Opiskeltavissa omaan tahtiin verkossa ajalla 1.1.2025 - 31.12.2025
- Teaching languages
- Finnish
- Seats
- 0 - 5
- Course
- C-02473-AV00CI21
Evaluation scale
0 - 5
Objective
The students will be familiar with their professional opportunities and role within work with customers and in the promotion of wellbeing. They will understand the importance and impact of respecting customers as the basis of ethical guidance within case management and their role within this process. Students will become familiar with the customer case management process. They will know what multi-professional work and working within networks mean. They will become familiar with the opportunities offered by digital services and applications within social services and case management.
Methods of completion
- The course is in Finnish - It includes online lectures, self-study materials, and literature - Discussion forums, online assignments, and online exams
Methods of completion
Available for self-paced study online
Content
Working in social services as a profession, required competences within social services and early years education training, guidance and case management as a profession, customer-centredness, multi-professionalism and networks within social services work, introduction to the concept of social services case management, introduction to the concept of green care.
Location and time
Available for self-paced study online from January 1, 2025, to December 31, 2025
Materials
Pakollinen kirjallisuus: - Raatikainen, E. & Rahikka, A. & Saarnio, T. (2020). Ammattina sosionomi. Sanoma Pro. (ks. saatavuus KAMK:n kirjaston sivuilta) - Mönkkönen K. 2018. Vuorovaikutus asiakastyössä. Asiakkaan kohtaaminen sosiaali- ja terveysalalla. Gaudeamus. Saatavilla Kamk Finna - Pyykönen, A-M. (2021). Sähköinen asiointi sosiaalityössä. Teoksessa Pehkonen, A., Pyykönen, A.-M. & Okulov, S. (2021). Sosiaalisesti kestävä Kainuu. Kuopio: University of Eastern Finland. (sivut: 142-164.) Suoriteltava muu kirjallisuus (opiskelun tueksi): - STM. (2024). Sosiaalihuoltolain soveltamisopas. - Talentia (2017). Malli sosiaalihuollon laillistettujen ammattihenkilöiden työnjaon laatimiseksi sosiaalialan työpaikoille. Ks. Talentian Internet-sivut. Lisämateriaaliksi kiinnostuneille: - Saari, J., Eskelinen, N. & Björklund, L. (2020). Raskas perintö. Helsinki: Gaudeamus. - Saari, J. (2020). Samassa veneessä: hyvinvointivaltio eriarvoistuneessa yhteiskunnassa. Helsinki: Docendo - Frankl, V. E. (2010). Ihmisyyden rajalla. Man's search for meaning. Helsinki: Otava. (ks. saatavuus KAMK:n kirjaston sivuilta )
Teaching methods
- The course is in Finnish - It includes online lectures, self-study materials, and literature - Discussion forums, online assignments, and online exams
Exam schedules
The course includes online exams that can be taken independently at your own pace.
Student workload
The course is worth 5 ECTS credits, which is approximately 135 hours of student work