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e-Services in Client Work of Health Care and Social Welfare Work (5 cr)

Code: SH10074-3002

General information


Enrollment

01.10.2023 - 18.02.2024

Timing

26.02.2024 - 26.05.2024

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages

  • Finnish

Seats

20 - 200

Degree programmes

  • Open University of Applied Sciences Studies
  • Degree Programme in Nursing
  • Degree Programme in Public Health Nursing

Teachers

  • Helena Ikonen

Teacher in charge

Helena Ikonen

Scheduling groups

  • Avoimen opiskelijat (Size: 100. Open UAS: 100.)
  • Tutkinto-opiskelijat (Size: 0. Open UAS: 0.)

Groups

  • TOP23_24
    Other Complimentary Studies Group Semester 2023-2024
  • KAKK24
    Karelia, Open UAS, All, Spring, 2024

Small groups

  • Open UAS students
  • Degree students

Objective

After completing the studies, the student understands the factors influencing the introduction of electronic services and is able to promote the introduction of electronic services as a multi-professional collaboration.
- you are able to assess the customer's needs and the need and suitability of the customer's electronic services for different customers / customer groups based on it
- you are able to guide, motivate and coach the customer / customer groups to use electronic services effectively and to utilize them in the promotion and care of their own well-being and functional capacity
- you know how to introduce electronic services to customers in your own substance industry
- you are able to apply the principles of client work / care / rehabilitation work in the implementation of electronic services

Content

- factors related to the deployment of electronic services and the deployment process and its promotion
- suitability of electronic services for different customers and customer groups
- utilization and application of electronic services in customer work and customer work processes
- support for the use of electronic services and patient safety, as well as ensuring data protection and security
- service control in electronic transactions
- multi-channel customer guidance and coaching
- application of a motivational interview method to online guidance

Evaluation scale

Approved/Rejected