e-Services in Client Work of Health Care and Social Welfare Work

Bachelor's Degree (UAS): Daytime implementation
- Education in Finnish
  - Business, administration and law
    - Degree Programme in Business Economics
  - Agriculture, forestry, fisheries and veterinary
    - Degree Programme in Forestry
  - Services
    - Degree Programme in Tourism and Hospitality Management
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    - Degree Programme in Media
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  - Health and welfare
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    - Degree Programme in Business Information Technology
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    - Complementary Studies
    - Business Academy
- Education in English
  - Business, administration and law
    - Degree Programme in International Business
  - Engineering, manufacturing and construction
    - Degree Programme in Industrial Management
  - Information and Communication Technologies (ICT)
    - Degree Programme in Information and Communication Technology
  - Complementary and Other Studies
    - Complementary Studies
Bachelor's Degree (UAS): Multimodal implementation
- Education in Finnish
  - Business, administration and law
    - Degree Programme in Business Economics
  - Services
    - Degree Programme in Tourism and Hospitality Management
  - Engineering, manufacturing and construction
    - Degree Programme in Construction Engineering
  - Health and welfare
Master's Degree (UAS)
- Education in Finnish
  - Business, administration and law
    - Degree Programme in Business Management and Leadership
  - Agriculture, forestry, fisheries and veterinary
    - Degree Programme in Sustainable Energy Economy
  - Engineering, manufacturing and construction
    - Degree Programme in Technology Competence Management
    - Advanced manufacturing
  - Health and welfare
  - Complementary and Other Studies
    - Complementary Studies (Master's Degree)
- Education in English
  - Engineering, manufacturing and construction
    - Sustainability Management
  - Complementary and Other Studies
    - Complementary Studies (Master's Degree)
Open UAS
- Education in Finnish
  - Business, administration and law
    - Open University of Applied Sciences Studies
  - Health and welfare
    - Degree Programme in Physiotherapy
    - Degree Programme in Social Services
  - Complementary and Other Studies
    - Preparatory studies
- Education in English
  - Business, administration and law
    - Open University of Applied Sciences Studies
Specialisation studies
- Education in Finnish
  - Agriculture, forestry, fisheries and veterinary
    - Bioeconomy Specialisation Studies
    - Degree Programme in Forestry
Preparatory training for immigrants
- Education in Finnish
  - Business, administration and law
    - Preparatory Education for Higher Education
- Education in English
  - Business, administration and law
    - Preparatory Education for Higher Education
Studies for exchange students and CampusOnline

e-Services in Client Work of Health Care and Social Welfare Work (5 cr)

Code: STP7006-3006

General information

Enrollment

01.10.2022 - 05.03.2023

Timing

20.03.2023 - 31.05.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages

Finnish

Seats

20 - 40

Degree programmes

Degree Programme in Nursing

Teachers

Helena Ikonen

Teacher in charge

Helena Ikonen

Scheduling groups

Pienryhmä (schedulingGroup) 1 (Size: 100. Open UAS: 100.)
Pienryhmä (schedulingGroup) 2 (Size: 10. Open UAS: 0.)

Groups

KAKK23
Karelia, Open UAS, All, Spring, 2023
TOP22_23
Other Complimentary Studies Group Semester 2022-2023

Small groups

Pienryhmä (schedulingGroup) 1
Pienryhmä (schedulingGroup) 2

Objective

After completing the studies, the student understands the factors influencing the introduction of electronic services and is able to promote the introduction of electronic services as a multi-professional collaboration.
- you are able to assess the customer's needs and the need and suitability of the customer's electronic services for different customers / customer groups based on it
- you are able to guide, motivate and coach the customer / customer groups to use electronic services effectively and to utilize them in the promotion and care of their own well-being and functional capacity
- you know how to introduce electronic services to customers in your own substance industry
- you are able to apply the principles of client work / care / rehabilitation work in the implementation of electronic services

Content

-factors related to the deployment of electronic services and the deployment process and its promotion
- suitability of electronic services for different customers and customer groups
- utilization and application of electronic services in customer work and customer work processes
- support for the use of electronic services and patient safety, as well as ensuring data protection and security
- service control in electronic transactions
- multi-channel customer guidance and coaching
- application of a motivational interview method to online guidance

Evaluation scale

Approved/Rejected

Study Guide