Study Guide

Objective

The goal of the course is to understand the importance of good communication and effective interaction in successful supervisory and management work. In the course, you will get information about the factors affecting the supervisor's interaction and communication, both from the perspective of the employee and the work community. In the course, you will get information about how a manager can make his team succeed and get excited about their work.

Content

Themes covered in the course:
- Encounters at the workplace: What is a superior who communicates well? How should a supervisor act and behave in different interaction situations?
- Appreciation and trust in the work community: appreciative leadership, promotion of cooperation, fairness
- A good feedback culture as a success factor for the work community
- The supervisor solves challenging situations in the work community

Teaching methods

The goal of the course is to understand the importance of good communication and effective interaction in successful leadership and management work. In the course, you will get information about the factors affecting the supervisor's interaction and communication, both from the perspective of the employee and the work community. In the course, you will get information about how a manager can make his team succeed and get excited about their work.

Themes covered in the course:
- Encounters at the workplace: communication and interaction skills of the supervisor
- Leader and effective interaction in the work community
- A leader and a good feedback culture in the work community
- Supervisor and challenging situations in the work community

The course includes digital learning materials and independent study, as well as writing four essay-type texts. The course is suitable for e.g. students who aim for front-line and management positions in the future or for e.g. those doing front-line work to help develop their own skills.

Evaluation scale

Approved/Rejected