Age Friendly Business (5 cr)
Code: YY10001-3003
General information
Enrollment
01.04.2022 - 03.09.2022
Timing
04.09.2022 - 22.12.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
5 op
Mode of delivery
Distance learning
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
10 - 60
Degree programmes
- Degree Programme in Active Ageing, Development and Management
Teachers
- Noora Silvennoinen
- Tarja Laatikainen
Teacher in charge
Tarja Laatikainen
Groups
-
TOP22_23Other Complimentary Studies Group Semester 2022-2023
Objective
After completing the course, the student:
- Knows the criteria of an age-friendly company.
- Applies the criteria of an age.friendly company in developing their own business or workplace.
- Recognizes the needs of older customers as the basis of the development of the company.
- Understands the importance of customer experience for developing the age-friendliness of their own company or workplace
- Understand the string points of service desing.
Content
The needs of ageing customers as the basis for the development of the enterprise.
Age friendliness
Criteria for an age friendly company
Applying the criteria of an age.friendly company to age-friendly development of your own business or workplace
The importance of customer experience for the development of service design
The student specifies an process on the development of their own business or workplace using the criteria of an age-friendly company
Evaluation scale
Approved/Rejected