Study Guide

Objective

You are able to interact in a goal-oriented way in business communication situations and take others into account. You can communicate professionally, understandably, consistently and convincingly in written and spoken Finnish. You know the special features of online communication and know how to produce online texts fluently and appropriately. You can give and utilize the feedback. You are able to assess your own communication skills.

Content

The study unit includes:
• communication as a concept and the fields of communication in business
• the routine business letters, for example, a quotation
• online communication, writing for the web (blog) and marketing communication in social media
• meetings and negotiations and relevant documentation.

Evaluation scale

H-5

Further information

There is some integration between this course and the courses of Multichannel Sales and Customer Service and the Business Communication in English.