Study Guide

Objective

After completing the course, you will have a clear understanding of the difference between product quality and operational quality. You will have a clear understanding of the requirements of ISO-9001 quality standard for the enterprise (quality systems) and the concept of quality. You will have a clear understanding of basic quality tools.

Content

- Concept of quality
- Quality systems
- ISO-9001 standard requirements
- Quality tools

Materials

Material on the moodle. Quality standards which will be check out during the course. Some parts from Juran's Quality Handbook.

Teaching methods

Classroom teaching, exercises, self learning and group working.

Student workload

Workload for the student's about total 100 hours.

Evaluation scale

H-5

Assessment methods and criteria

Number grade 0 - 5. All tasks needs to be done. Exercises and exam are giving tolta points.
Collect at least 50 % get grade 1.
Collect at least 60 % get grade 2.
Collect at least 70 % get grade 3.
Collect at least 80 % get grade 4.
Collect at least 90 % get grade 9.

Assessment criteria, satisfactory (1-2)

The student is able to use key/individual concepts and demonstrates his/her mastery of the basic knowledge of the competence area.
The student is able to act appropriately when solving simple problems, although the activities can be groping. The student is able to follow the instructions and solve basic tasks.

Assessment criteria, good (3-4)

The student is able to consistently use concepts and demonstrate that they have mastered the basics of the competence area.
The student is able to choose appropriate ways to model simple problems with the topic. The student is able to solve basic tasks. The student is able to apply his/her competence in basic tasks.

Assessment criteria, excellent (5)

The student is able to use the things, terms and concepts discussed during the course expertly and combine them into entities.
The student is able to apply his/her competence in different tasks and situations.