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The Customer as an Active Participant in Social and Health Services II (2 cr)

Code: STP6011-3011

General information

Enrollment: 01.10.2022 - 31.10.2022; Registration for the implementation has ended.

Timing: 09.01.2023 - 12.03.2023; Implementation has ended.

Number of ECTS credits allocated: 2 cr

Local portion: 2 cr

Mode of delivery: Contact learning

Unit: Sairaanhoitajakoulutus (SH)

Campus: Tikkarinne Campus Tikkarinne 9

Teaching languages: Finnish

Seats: 20 - 40

Degree programmes: Degree Programme in Nursing

Teachers: Tiina Parviainen

Teacher in charge: Katja Sorjonen

Groups: SHIK22
Bachelor of Health Care, Nursing, Blended Learning, Spring, 2022, Innovative Nurse

Course: STP6011

Evaluation scale

Approved/Rejected

Objective

After completing this course, the student will be able to:
• Know the starting points of service guidance and be able to apply them in social and health care customer work.
• Recognize and understand the operating methods of multi-actor and multi-professional work in customer work.
• Recognize their professional role in multi-professional work.
• Become familiar with the customer's life situation and role as an active actor in their own services in various operating environments.
• Be able to evaluate the functionality, timeliness, availability, and usability of services from the customer's perspective.

Execution methods

Verkko-opetus, tiimi- ja itsenäinen työskentely.

Accomplishment methods

Osallistuminen opetukseen, tehtävät.

Content

Key content of the course:
• Service guidance as multi-professional customer work
• Multi-channel services in service guidance and assessing their suitability for different customer groups
• Functionality, timeliness, and availability of services
• Utilizing national information sources to develop service guidance

Location and time

Opintojakso ajoittuu 1.jaksolle keväällä 2023.

Materials

Tarkemmin Moodlessa.

Teaching methods

Opintojaksolla tutustutaan palveluohjaukseen sosiaali- ja terveydenhuollon palvelujen asiakaslähtöisenä ja yhteensovittavana työtapana. Opintojakso pitää sisällään opetusta, itsenäisiä tehtäviä sekä opitun kiteyttämistä tiimin kanssa.

Completion alternatives

Opintojakson voi korvata suorittamalla -Asiakas- ja palveluohjauksen lähtökohdat SS10008-3003 01.01.2023-31.07.2023 3 op (TOP22_23) opintojakson verkkototeutuksena. Verkkototeutus on laajuudeltaan 3 op ja siihen varattava työskentelyaika on 81 tuntia. Verkkototeutuksen voi tehdä oman aikataulun mukaan aikavälillä1.1.2023-31.7.2023. Ilmoittautumisaika 01.01.2023 - 12.03.2023.

Student workload

Opintojakson kokonaistyömäärä on 2 op x 27 tuntia, yhteensä 54 tuntia jakautuen opetukseen, ohjaukseen sekä itsenäiseen ja tiimityöskentelyyn.

Qualifications

Opintojakso STP6007 Asiakas aktiivisena toimijana sote-palveluissa I (3 op) tulee olla suoritettuna.