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Age Friendly Business (5 cr)

Code: YY10001-3002

General information


Enrollment

01.04.2022 - 30.04.2022

Timing

01.06.2022 - 31.07.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

RDI portion

5 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages

  • Finnish

Seats

5 - 20

Degree programmes

  • Degree Programme in Active Ageing, Development and Management

Teachers

  • Tarja Laatikainen

Teacher in charge

Tarja Laatikainen

Groups

  • TOP21_22
    Other Complimentary Studies Group Semester 2021-2022
  • KAKK22
    Karelia, Open UAS, All, Spring, 2022

Objective

After completing the course, the student:
- Knows the criteria of an age-friendly company.
- Applies the criteria of an age.friendly company in developing their own business or workplace.
- Recognizes the needs of older customers as the basis of the development of the company.
- Understands the importance of customer experience for developing the age-friendliness of their own company or workplace
- Understand the string points of service desing.

Content

The needs of ageing customers as the basis for the development of the enterprise.
Age friendliness
Criteria for an age friendly company
Applying the criteria of an age.friendly company to age-friendly development of your own business or workplace
The importance of customer experience for the development of service design
The student specifies an process on the development of their own business or workplace using the criteria of an age-friendly company

Evaluation scale

Approved/Rejected