The Customer as an Active Participant in Social and Health Services II (2 cr)
Code: STP6011-3005
General information
Enrollment
01.10.2021 - 31.10.2021
Timing
10.01.2022 - 13.03.2022
Number of ECTS credits allocated
2 op
Mode of delivery
Contact teaching
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
20 - 200
Degree programmes
- Degree Programme in Nursing
Teachers
- Lauri Saarelainen
- Katja Sorjonen
- Tiina Parviainen
- Tarja Laatikainen
Teacher in charge
Katja Sorjonen
Scheduling groups
- MR1 (Size: 25. Open UAS: 0.)
- MR2 (Size: 25. Open UAS: 0.)
- MR3 (Size: 25. Open UAS: 0.)
- MR4 (Size: 25. Open UAS: 0.)
- MR5 (Size: 25. Open UAS: 0.)
- MR6 (Size: 25. Open UAS: 0.)
Groups
-
SHNS21Nurse, Full-time studies, fall, 2021
-
SHAS21Bachelor of Health Care, Nursing, Blended Learning, Fall, 2021
-
SSNS21Bachelor of Social Services, Full-time Studies, Fall, 2021
-
SFNS21Physiotherapist, Full-time Studies, Fall, 2021
Small groups
- MR1
- MR2
- MR3
- MR4
- MR5
- MR6
Objective
After completing this course, the student will be able to:
• Know the starting points of service guidance and be able to apply them in social and health care customer work.
• Recognize and understand the operating methods of multi-actor and multi-professional work in customer work.
• Recognize their professional role in multi-professional work.
• Become familiar with the customer's life situation and role as an active actor in their own services in various operating environments.
• Be able to evaluate the functionality, timeliness, availability, and usability of services from the customer's perspective.
Content
Key content of the course:
• Service guidance as multi-professional customer work
• Multi-channel services in service guidance and assessing their suitability for different customer groups
• Functionality, timeliness, and availability of services
• Utilizing national information sources to develop service guidance
Evaluation scale
Approved/Rejected