Spanish for Customer Service (5 cr)
Code: KEP7002-3002
General information
Enrollment
01.10.2021 - 31.10.2021
Timing
13.01.2022 - 29.05.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Wärtsilä Campus Karjalankatu 3
Teaching languages
- Finnish
- English
Seats
20 - 50
Degree programmes
- Degree Programme in Business Economics
Teachers
- Isabel Munoz-Hidalgo
Teacher in charge
Isabel Munoz-Hidalgo
Groups
-
TOP21_22Other Complimentary Studies Group Semester 2021-2022
Objective
-
Content
-
Location and time
Tuesday and Thursday
From 16:15-17:45 distance and Wärtsila Campus, Karjalankatu 3
Materials
Buenas Migas 1
(Katriina Kurki, Olli-Pekka Lindgren, Alberto Miranda Cañellas, Juan Rafols)
Otava
Teacher's material in moodle.
Teaching methods
The length of this course is 5 credits, this is 133 hours, 52 of them of contact instruction (teaching), 78 of self-study and 5 of assessment.
Employer connections
In this course we will use job related materials so that the students can benefit or it for their future working life.
Exam schedules
We will agree on this at the beginning of the course.
International connections
In this course the students are encouraged to use their language skills through their participation of study or work related exchanges in Spanish speaking countries.
Completion alternatives
It is possible to compensate this course through AHOT. If you have already study a similar course or if you already know the contents of this course (for example if you have lived in any Spanish speaking country), agree with the teacher a meeting before the course.
Student workload
The length of this course is 5 credits, this is 133 hours, 52 of them of contact instruction (teaching), 78 of self-study and 5 of assessment.
Further information
In this course there is compulsory writing exercises.
The languages of teaching are mainly Finnish and Spanish, but English can be used if needed.
Evaluation scale
H-5
Assessment methods and criteria
Writing exams (40%) speaking exam (20%) Active participation in class (20%); writing exercises (20%).
To pass the course it is required active participation in the class, regularly complete the exercises and to pass the written and speaking exams.
It is not possible to complete the course in parts.