The Customer as an Active Participant in Social and Health Services I  (3 cr)

Evaluation scale

Approved/Rejected

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Materials

Oppimateriaali ilmoitetaan opintojen alussa

Teaching methods

Opetuksessa ja ohjauksessa läsnäolovelvoite: opintopolussa mainitut opetukset ja ohjaukset ovat läsnäolovelvoitteisia
Seminaari 100% läsnäolo, poissaolosta korvaava tehtävä
Uef osuus kaikille pakollinen
Tiimityön työskentelyyn osallistuminen

Further information

Ahot mahdollista osasuorituksesta.
Ammattikorkeakouluopinnot: osakorvaavuus ammattikorkeakoulun Sosiaali- ja terveydenhuollon palvelujärjestelmä opintojaksosta 2 op, joka suoritettu 5 vuoden sisällä.
Uefin osuutta ei voi Ahotoida.
Ahot käsitellään tapauskohtaisesti vastuuopettajan kanssa.