Lean Six Sigma in Business Processes (5 cr)

Evaluation scale

H-5

Objective

After completing this course, you know the basics of lean six sigma and the use of these in business processes. You recognise the potential to enhance workflows and processes in your own environment. You learn to use basic tools and techniques of lean six sigma by using simulation games. You can analyse and solve problems with Lean Six Sigma methods and tools. You also can do systematic development work in business process via six sigma DMAIC-method.

Content

- Lean and Six Sigma principles
- Methods and tools in practice by playing different LEAN simulation games
- Development work and problem solving in business processes and the use of different methods
- Basics of standards ISO 13053-1 and -2

Teaching methods

After completing this course, you know the basics of lean six sigma and the use of these in business processes. You recognise the potential to enhance workflows and processes in your own environment. You learn to use basic tools and techniques of lean six sigma by using simulation games. You can analyse and solve problems with Lean Six Sigma methods and tools. You also can do systematic development work in business process via six sigma DMAIC-method. We will have a LEAN Game challenge given in the beginning, which you will develop during the course. Each week we will meet and we play a LEAN game to demonstrate the effect of development into the key business processes.