Experience Design (5 cr)
Code: LUT6033-LUB21L1
General information
Enrollment
01.10.2020 - 31.10.2020
Timing
15.03.2021 - 14.05.2021
Number of ECTS credits allocated
5 op
Virtual portion
2 op
RDI portion
3 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Restonomikoulutus (PR)
Campus
Wärtsilä Campus Karjalankatu 3
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Tourism and Hospitality Management
Teachers
- Tarja Kupiainen
- Tuija Kainulainen
Teacher in charge
Tarja Kupiainen
Groups
-
LUTNS18Hospitality Management (BA), Tourism and Catering, Full-time Studies, Fall, 2018
Objective
The student
- uses innovative and user centred methods to design services and to compose customer-oriented service paths with touchpoints planned in detail
- understands the significance of an individual's or group's values, motives, expectations, needs, desires, knowledge, skills, experiences, and perceptions in tourism productization processes
Content
Service Design principles and methods. User centred planning and innovation processes. Productization of experiences.
Evaluation scale
H-5