Social Contacts and Customer Service (3 cr)
Code: LUT6015-3001
General information
Enrollment
01.10.2020 - 31.10.2020
Timing
01.01.2021 - 31.07.2021
Number of ECTS credits allocated
3 op
Mode of delivery
Contact teaching
Campus
Wärtsilä Campus Karjalankatu 3
Teaching languages
- English
Seats
20 - 60
Degree programmes
- Degree Programme in Tourism and Hospitality Management
Teachers
- Liisa Sandvall
Teacher in charge
Liisa Sandvall
Groups
-
LUTNS20Hospitality Management (BA), Tourism and Catering, Full-time Studies, Fall, 2020
Objective
You are able to operate in the tourism industry. You acknowledge the importance of language skills as being part of your professionalism. You are able to talk about your education, studies, and profession. You are able to write a CV, job application, email and other working life messages, and to communicate in verbal situations related to customer service.
Content
Polytechnic studies, working environment and job tasks, CV, job application; communication skills: emails, customer service (hotel, resturant, tourist office, travel agency), meetings and negotiations, hosting, professional vocabulary, travel trends.
Evaluation scale
H-5