Client-Centred Service System in Social and Health CareLaajuus (4 cr)

Objective

Client-oriented working environment in health care and social servicesAfter having completed the courseYou understand the principles of the Finnish health care and social services as a part of the operational culture of the welfare societyYou are familiar with the organisation of health care and social sciences, ways of rendering of services, their control and supervisory practices in Finland.You are able to survey health care and social sevices from client's patient's point of viewYou know and are able to follow central / actual operational programmes in health care and social services.You are able to act in your profession on juridical basis according to ethical principles and regulationsYou are aware of your role as a promoter and professional of health care services and you can guide a client to use these servicesYou have got a picture from future changes, threats and opportunities in health care and social services both nationally and internationallyYou know the channels of influencing within the social decision-making process.You are able to acquire data in relation to health care and social services using IT-technology.B) eServices and network communicationAfter having completed the courseYou know and understand legislative principles of eServices and the standards related to data safety and data protection.You have an overall impression of the supply and use of eServices nationally and internationally.You know how to make use of eServices as a part of the entire treatment of a patient / client.You gain experience to guide the patient/client to use appropriate private and public services of health care and social services and ofthird sector for the health promotion.You recognize skill needs for a professional as a developer of eServices.You get experience and capacities to guide and motivate the patient / client to use eServices and self-medicationYou are able to use social media at work and separate your professional and private role when using social media

Content

A) Client-oriented working environment in health care and social services (81 h)Central legislation and other instructions, clients and actors, actual operational programmes and EU directives concerning supply of services in health care and social services.Supervision and control of health care and social servicesOrganisations of health care and social services and responsability of providing and organising services (state, province, municipalities, private and public sector and third sector).Service structures of health care and social services, gradings of treatmentAllocation of financial resources and decision-makingClient-oriented service cultureClient-oriented and multiprofessional, smooth handling within the service chain and process.Service and treatment chains in health care and social services.B) eServices and network communicationLegislational base for eServices and demands concerning data securityClient-oriented eServices - changing clientship and professionalityVarious eServices, structure and evaluation of applicance for different client groupsVarious working environmentseServices of health care and social services and their specific featuresNetwork communication and special features of network communication, virtual public, communication skills in noework comunication, writing online, communication within citizens, ethicsMedia criticism, guiding a patient / client to use realible heath infmormation to support self-medicationExtended confidentiality and professional secrecy, patient's right to have information, data security risksThe use of information systems in the documentation of client and patient dataInformationSocial media