Social Contacts and Customer ServiceLaajuus (3 cr)
Course unit code: LUT6015
General information
- Credits
- 3 cr
- Teaching language
- English
- Responsible person
- Liisa Sandvall, Vastuuopettaja
Objective
You are able to operate in the tourism industry. You acknowledge the importance of language skills as being part of your professionalism. You are able to talk about your education, studies, and profession. You are able to write a CV, job application, email and other working life messages, and to communicate in verbal situations related to customer service.
Content
Polytechnic studies, working environment and job tasks, CV, job application; communication skills: emails, customer service (hotel, resturant, tourist office, travel agency), meetings and negotiations, hosting, professional vocabulary, travel trends.