Online interaction in Social and Health Services ILaajuus (2 cr)
Code: SY10011
Credits
2 op
Teaching language
- Finnish
Responsible person
- Helena Ikonen
- Elina Kerätär
Objective
You manage professional interaction with different clients in telecommuting.
You get confidence in online interaction and online client / patient encounter and guidance.
You can use different tools and applications used in teleworking and identify different interaction channels in the client's remote care
You can evaluate the suitability of network control and remote interaction for the patient / customer service process
You recognize the competency requirements and capabilities of a citizen / patient to use remote connections
You will recognize the professional proficiency requirements for online encounters
You know how to comply with data protection and security requirements in various online interaction situations.
Content
Things to consider in a remote interaction situation
Properties of remote interaction
Differences compared to close contact
Communication skills online
Reception / assessment skills
Remote reception and control planning
Prerequisites for a successful online interaction situation
Things to consider from a data protection / security perspective
Enrollment
01.04.2022 - 21.08.2022
Timing
29.08.2022 - 31.12.2022
Number of ECTS credits allocated
2 op
Virtual portion
2 op
Mode of delivery
Distance learning
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
1 - 60
Degree programmes
- Degree Programme in Nursing
Teachers
- Miia Haapalainen
Teacher in charge
Helena Ikonen
Groups
-
KAKS22Karelia, Open UAS, All, Fall, 2022
Objective
You manage professional interaction with different clients in telecommuting.
You get confidence in online interaction and online client / patient encounter and guidance.
You can use different tools and applications used in teleworking and identify different interaction channels in the client's remote care
You can evaluate the suitability of network control and remote interaction for the patient / customer service process
You recognize the competency requirements and capabilities of a citizen / patient to use remote connections
You will recognize the professional proficiency requirements for online encounters
You know how to comply with data protection and security requirements in various online interaction situations.
Content
Things to consider in a remote interaction situation
Properties of remote interaction
Differences compared to close contact
Communication skills online
Reception / assessment skills
Remote reception and control planning
Prerequisites for a successful online interaction situation
Things to consider from a data protection / security perspective
Evaluation scale
Approved/Rejected
Enrollment
01.04.2022 - 30.04.2022
Timing
30.05.2022 - 31.07.2022
Number of ECTS credits allocated
2 op
Virtual portion
2 op
Mode of delivery
Distance learning
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
1 - 20
Degree programmes
- Degree Programme in Nursing
Teachers
- Helena Ikonen
Teacher in charge
Helena Ikonen
Groups
-
TOP21_22Other Complimentary Studies Group Semester 2021-2022
Objective
You manage professional interaction with different clients in telecommuting.
You get confidence in online interaction and online client / patient encounter and guidance.
You can use different tools and applications used in teleworking and identify different interaction channels in the client's remote care
You can evaluate the suitability of network control and remote interaction for the patient / customer service process
You recognize the competency requirements and capabilities of a citizen / patient to use remote connections
You will recognize the professional proficiency requirements for online encounters
You know how to comply with data protection and security requirements in various online interaction situations.
Content
Things to consider in a remote interaction situation
Properties of remote interaction
Differences compared to close contact
Communication skills online
Reception / assessment skills
Remote reception and control planning
Prerequisites for a successful online interaction situation
Things to consider from a data protection / security perspective
Evaluation scale
Approved/Rejected
Enrollment
01.10.2021 - 16.01.2022
Timing
31.01.2022 - 20.03.2022
Number of ECTS credits allocated
2 op
Virtual portion
2 op
Mode of delivery
Distance learning
Campus
Tikkarinne Campus Tikkarinne 9
Teaching languages
- Finnish
Seats
1 - 150
Degree programmes
- Degree Programme in Nursing
Teachers
- Helena Ikonen
Teacher in charge
Helena Ikonen
Groups
-
TOP21_22Other Complimentary Studies Group Semester 2021-2022
Objective
You manage professional interaction with different clients in telecommuting.
You get confidence in online interaction and online client / patient encounter and guidance.
You can use different tools and applications used in teleworking and identify different interaction channels in the client's remote care
You can evaluate the suitability of network control and remote interaction for the patient / customer service process
You recognize the competency requirements and capabilities of a citizen / patient to use remote connections
You will recognize the professional proficiency requirements for online encounters
You know how to comply with data protection and security requirements in various online interaction situations.
Content
Things to consider in a remote interaction situation
Properties of remote interaction
Differences compared to close contact
Communication skills online
Reception / assessment skills
Remote reception and control planning
Prerequisites for a successful online interaction situation
Things to consider from a data protection / security perspective
Evaluation scale
Approved/Rejected