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In Finnish In English

The Customer as an Active Participant in Social and Health Services I Laajuus (3 cr)

Code: STP6007

Credits

3 op

Teaching language

  • Finnish

Responsible person

  • Helena Ikonen

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

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Enrollment

01.10.2022 - 31.10.2022

Timing

01.03.2023 - 31.05.2023

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

20 - 30

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Liisa Ryhänen
Teacher in charge

Helena Ikonen

Scheduling groups
  • Pienryhmä (schedulingGroup) 1 (Size: 30. Open UAS: 30.)
  • Pienryhmä (schedulingGroup) 2 (Size: 0. Open UAS: 0.)
Groups
  • KAKK23
    Karelia, Open UAS, All, Spring, 2023
Small groups
  • Pienryhmä (schedulingGroup) 1
  • Pienryhmä (schedulingGroup) 2

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

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Enrollment

01.04.2022 - 12.09.2022

Timing

26.09.2022 - 30.11.2022

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Teaching languages
  • Finnish
Seats

1 - 30

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Liisa Ryhänen
Teacher in charge

Helena Ikonen

Groups
  • KAKS22
    Karelia, Open UAS, All, Fall, 2022

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

H-5

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Enrollment

01.04.2022 - 30.04.2022

Timing

30.05.2022 - 31.07.2022

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

1 - 20

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Liisa Ryhänen
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Groups
  • TOP21_22
    Other Complimentary Studies Group Semester 2021-2022

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected

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Enrollment

12.02.2022 - 13.03.2022

Timing

14.03.2022 - 29.05.2022

Number of ECTS credits allocated

3 op

Mode of delivery

Contact teaching

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Heli Koponen
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Groups
  • SHIK22
    Bachelor of Health Care, Nursing, Blended Learning, Spring, 2022, Innovative Nurse
  • KAKK22
    Karelia, Open UAS, All, Spring, 2022

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

H-5

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Enrollment

04.12.2021 - 31.07.2022

Timing

01.03.2022 - 31.07.2022

Number of ECTS credits allocated

3 op

Virtual portion

3 op

Mode of delivery

Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

1 - 30

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Helena Ikonen
Teacher in charge

Helena Ikonen

Groups
  • KAKK22
    Karelia, Open UAS, All, Spring, 2022

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

H-5

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Enrollment

01.10.2021 - 31.01.2022

Timing

07.02.2022 - 31.05.2022

Number of ECTS credits allocated

3 op

Mode of delivery

Contact teaching

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages
  • Finnish
Seats

30 - 210

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Liisa Ryhänen
  • Mirka Nisula
  • Helena Ikonen
  • Päivi Putkuri
  • Tarja Ruokonen
Teacher in charge

Helena Ikonen

Scheduling groups
  • Moniammatillinen ryhmä 1 (Size: 1. Open UAS: 0.)
  • Moniammatillinen ryhmä 2 (Size: 1. Open UAS: 0.)
  • Moniammatillinen ryhmä 3 (Size: 1. Open UAS: 0.)
  • Moniammatillinen ryhmä 4 (Size: 1. Open UAS: 0.)
  • Moniammatillinen ryhmä 5 (Size: 1. Open UAS: 0.)
  • Moniammatillinen ryhmä 6 (Size: 1. Open UAS: 0.)
Groups
  • STNK22
    Public Health Nurse, Full-time Studies, Spring, 2022
  • SHAK22
    Bachelor of Health Care, Nursing, Blended Learning, Spring, 2022
  • SSAK22
    Bachelor of Social Services, Blended learning, spring, 2022
  • SHNK22
    Bachelor of Health Care, Nursing, Full-time Studies, Spring, 2022
Small groups
  • Pienryhmä 1
  • Pienryhmä 2
  • Pienryhmä 3
  • Pienryhmä 4
  • Pienryhmä 5
  • Pienryhmä 6

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected